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About the Role
Provide excellent customer service to hotel guests by ensuring rooms are fully stocked, clean, and inviting. Ultimately, ensure a pleasant and comfortable experience for guests during their stay.
Responsibilities
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, and correct maintenance and use of equipment.
- Be familiar with all hotel services, features, local attractions, and activities, to respond to guest inquiries accurately.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Remove all dirty terry and replace with clean par to designated layout.
- Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, and empty trash containers.
- Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
- Inspect the condition of bathrobes and replace soiled/damaged ones.
- Remove laundry bags and slips, dirty bed linen, and make up the bed with clean linen.
- Clean closets and door tracks on check-out rooms, removing dust and debris.
- Ensure correct amount and placement of hangers, extra blanket/pillow, and a luggage rack.
- Open all drawers/doors in check-out rooms and remove items left by previous guests.
- Check under bed(s), chairs, and sofa for debris and remove if present.
- Inspect the condition of all furniture for tears, rips, or stains; report any damage to the supervisor.
- Address guests’ queries (e.g. on additional services).
- Remove dust and debris from designated areas including but not limited to, all furniture, media, and accessories, and realign furniture to floor plan and replace missing items.
- Remove dust, smudges, and spills from the minibar; restock items and ensure it is plugged in and secured.
Requirements
- Ability to listen to, assess, and appropriately respond to information conveyed through speech.
- Ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
- Ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals.
- Ability to motivate and inspire others to work cooperatively to achieve a designated goal.
- Ability to maintain confidentiality of guest information and pertinent Hotel data.
Location
- San Francisco
Work Type
- Part Time
- Hourly
Experience Level
- 1 to 2 years previous experience in a similar position in a luxury hotel preferred.
Education Level
- High school or equivalent preferred.
Salary/Compensations
- $28-30 per hour
Benefits
- Part-time Medical Plans
- Part-time Dental Plans
- Employee Assistance Program
- Sick Pay
- 401K Matching Program
- Life & AD&D Insurance
- Pre-Tax Commuter and Parking Benefits
- EOS Employee Rates plus 50% off F&B and Retail
- Hilton Discounted Room Rates
- Employee Job Referral Program
- Employee Recognition Programs and Appreciation Events
About the Company
- The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street.
- We offer a central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1906-1907.
- The hotel blends historic charm with contemporary, Italian-inspired decor.
- As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
- The Barnes Hotel offers competitive salaries and robust benefit plans.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- The Barnes is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
- The Barnes hiring policies require a background check for all applicants working directly with at-risk populations.