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About the Role
This is a fast-paced and dynamic position scheduling and dispatching Generator Service Technicians across the entire New York Metro area. The Generator Field Service Coordinator position also offers opportunities for growth, advancement, and training.
Responsibilities
- Successfully coordinate service calls to provide field service of recognized superior value.
- Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
- Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
- Maximize technician utilization by effectively scheduling, planning, and assigning work
- Coordinate resources required for technicians, including parts and tooling
- Perform and assist Power Systems Service Manager with service processes.
- Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
- Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
- Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
- Review completed work orders for accuracy and proper warranty information in preparation of invoicing
- Collaborate with Power Systems Service team.
- Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA Coordinator as needed
- Communicate additional work required from CSA inspections to sales reps
- Act as a back-up to Billing Clerk for payroll
Requirements
- Minimum 2 years’ experience in coordinating labor schedules, union labor preferred
- 2 years of technical experience (mechanical or electrical) preferred
- Experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred
- Strong computer skills and comfortable with new technology to manage service communications and related business processes
- Strong communication and organization skills
- Clean & valid driver’s license required
- This position requires off-hour on-call availability (by phone only), including weekends and holidays
- If based in Medford, occasional travel to Bronx location as needed
- Standing and/or sitting for prolonged periods of time
- Hand coordination (typing and writing)
- Occasional forward bending and reaching
- Occasional walking and climbing stairs
- Carrying (up to 20lbs.)
Skills
- Troubleshooting
- Repair of electrical equipment
- Generator repair
- ATS repair
- Switchgear repair
- AC/DC troubleshooting
- Diesel engine troubleshooting
- Diesel engine repair
- Computer skills
- Service communications management
- Business process management
- Communication skills
- Organization skills
Location
- Bronx, NY
- Medford, NY
Work Type
- Full-time
- On-call availability
Experience Level
- Minimum 2 years’ experience in coordinating labor schedules
- 2 years of technical experience (mechanical or electrical)
Salary/Compensations
- $65,000 - $80,000/year
Benefits
- Medical/dental/vision insurance
- 401(k) with company match
- Holidays & competitive PTO
- Company provided cellphone & laptop
About the Company
- H.O. Penn Machinery is hiring.
Equal Opportunity
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.