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About the Role
This role is responsible for maintaining and improving the quality of audio products imported from overseas manufacturing plants and sold in the Japanese market. You will manage quality from pre-shipment and post-market perspectives, working closely with internal teams, overseas offices, and external partners to prevent defects and drive continuous improvement.
Responsibilities
- Conduct quality evaluations on prototypes received from overseas factories.
- Identify defects and potential issues and provide feedback to global headquarters.
- Manage incoming inspections of imported products in collaboration with partner companies.
- Oversee sampling inspections or full inspections depending on product type.
- Review, analyze, and report inspection results to headquarters.
- Arrange sorting of defective units and rework.
- Coordinate improvements with global headquarters and factories.
- Handle cost recovery procedures.
- Collect and analyze field failure and defect data in the market.
- Share quality information with global headquarters and manufacturing plants.
- Arrange shipment of defective products overseas for analysis.
- Respond to recurring or trend-type defects in the market.
- Arrange and manage modification or improvement programs.
- Lead corrective actions for both sold products and inventory.
- Manage outsourced work and progress with partner companies.
- Handle related cost processes (payment and recovery).
- Participate in initial investigations of critical defects using technical expertise.
- Drive root cause analysis and corrective actions in collaboration with global headquarters.
- Report to relevant regulatory authorities.
- Ensure careful and sincere customer responses via the service team.
Requirements
- Technical knowledge and experience in electronics, acoustics, and/or software.
- Experience in quality-related or engineering roles within consumer electronics or audio companies.
- Strong communication and stakeholder management skills in a cross-functional and global environment.
- Business-level proficiency in both English and Japanese.
- Advanced Microsoft Excel/PowerPoint skills.
- Willing to travel up to 30%, domestic and international travel.
- Willing to work in Tokyo Akihabara office.
Skills
- Electronics
- Acoustics
- Software
- Quality Assurance
- Engineering
- Consumer Electronics
- Audio
- Communication
- Stakeholder Management
- Cross-functional Collaboration
- Global Environment
- English Proficiency
- Japanese Proficiency
- Microsoft Excel
- Microsoft PowerPoint
- Self-starter
- Motivation
- Results-driven
- Problem-solving
- Customer Perspective
- Logical Thinking
- Organization
- Prioritization
Location
- Tokyo, Japan
Work Type
- Regular - Permanent
- Hybrid
- Onsite
Experience Level
- P3
Benefits
- Competitive compensation/benefit programs
- Recognition programs
- HARMAN University with regular updates on new technologies and trends
- Training, development, and continuing education opportunities
About the Company
- HARMAN Lifestyle is a global, multi-disciplinary team that puts the innovative power of technology to work and transforms tomorrow.
- HARMAN connects consumers with the power of superior sound through high-end brands like JBL, Mark Levinson and Revel.
- HARMAN's legacy in amplifying sound dates back to the 1920s, with integrated technology platforms that make the world smarter, safer, and more connected.
- HARMAN creates innovative technologies across automotive, lifestyle, and digital transformation solutions.
- HARMAN markets its award-winning portfolio under 16 iconic brands.
- HARMAN exceeds the highest engineering and design standards.
Equal Opportunity
- HARMAN is committed to making every employee feel welcomed, valued, and empowered.
- HARMAN encourages sharing ideas, voicing distinct perspectives, and bringing one's whole self to work within a support-minded culture.
- HARMAN is proud to be an Equal Opportunity employer.
- HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.
- All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.
- HARMAN is committed to providing reasonable accommodations to applicants with disabilities.