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About the Role
We are seeking a skilled and experienced Inside Sales Representative proficient in ServiceTitan. You will provide exceptional customer support and ensure seamless coordination between field technicians and clients, utilizing your ServiceTitan expertise to deliver efficient service solutions.
Responsibilities
- Utilize ServiceTitan software to manage and maintain customer service operations.
- Interact with customers via phone, email, and chat to address queries and service requests.
- Ensure accurate and timely entry of customer information, service requests, and job details into ServiceTitan.
- Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan.
- Provide guidance to field technicians regarding job details and service updates via ServiceTitan's mobile app.
- Collaborate with other departments to resolve customer issues promptly.
- Maintain a thorough understanding of ServiceTitan software and provide training to team members.
- Identify opportunities to optimize ServiceTitan workflows and propose improvements.
- Prepare and maintain accurate reports and records related to customer interactions within ServiceTitan.
- Uphold a high level of professionalism and empathy in all customer interactions.
Requirements
- Prior experience as a Customer Service Representative or in a similar role.
- Proficiency in using ServiceTitan or similar field service management software.
- Strong communication skills, both written and verbal.
- Exceptional organizational and multitasking abilities.
- Detail-oriented mindset with a focus on accuracy and data integrity.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with the field service industry is a plus.
- Flexible availability for varying shifts, including weekends and holidays if required.
Skills
- ServiceTitan
- Customer Service
- Communication
- Organization
- Multitasking
- Detail-oriented
- Field Service Management Software