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About the Role

We are seeking a leader to drive Change Request governance and Sales Operations excellence in Japan, ensuring strong execution discipline, customer alignment, and scalable operations for business growth. This role requires end-to-end ownership, leading structured processes, influencing senior stakeholders, and enabling global teams across Japan, the US, Europe, and Mexico to consistently deliver against commitments. You will also act as a strategic bridge between Japanese OEM customers and global delivery teams, strengthening operational rigor and alignment.

Responsibilities

Own and drive end-to-end Change Request Management, ensuring strong governance and successful execution across programs
Lead CR lifecycle management (intake, evaluation, prioritization, approval, delivery, and closure) with high control and transparency
Ensure timely and high-quality execution of CRs by coordinating cross-functional teams across Engineering, Program Management, Sales, and Finance
Adopt a customer-first mindset, aligning all decisions with customer expectations and business value
Drive Sales Operations activities, including RFQ/RFI coordination, commercial alignment, and business performance tracking
Govern the customer requirements lifecycle, ensuring clarity, traceability, and baseline control across programs
Monitor and report CR KPIs (cost, timeline, SLA adherence, and risk) with clear and consistent stakeholder visibility
Establish and manage KPIs and dashboards for CR performance, requirements maturity and operational efficiency
Apply strong Connectivity / Car Audio (CA) domain expertise to accurately interpret customer requirements and translate them into actionable deliverables
Proactively identify risks and lead structured escalation, mitigation, and resolution, leveraging data and sound judgment
Act as a key interface between customer expectations and global development teams (Japan, US, Europe, Mexico), ensuring alignment and clarity
Build and maintain strong relationships with Japanese OEM customers and internal stakeholders
Drive cross-functional and global alignment to ensure on-time milestone delivery and commitment adherence
Standardizing processes, governance, and reporting to enable scalable operations and support new business growth
Lead continuous improvement initiatives, including process optimization, digitalization, and automation across CR management, requirements engineering, and Sales Operations

Requirements

10–15 years of experience in program management, change request management, sales operations, or business operations
Minimum 5 years of experience working with Japanese automotive OEMs or Tier 1 suppliers
Strong Connectivity / Car Audio domain understanding, enabling effective handling of escalations, risk assessment, and customer-to-engineering translation
Japanese (native level) and English (business level) communication skills
Proven ability to lead cross-functional and global teams across regions and time zones
Strong ownership mindset with the ability to drive outcomes end-to-end
Experience in customer-facing roles, CR governance, and lifecycle management
Ability to interpret technical specifications, manage ambiguity, and make sound decisions under pressure
Demonstrated ability in risk identification, escalation management, and resolution
Strong stakeholder management and influencing skills, including senior leadership engagement
Experience in KPI tracking, dashboard reporting, and data-driven decision-making
Strong governance mindset with adherence to process, compliance, and accountability frameworks
Demonstrates strong ownership and accountability, ensuring end-to-end delivery without gaps
Drives execution discipline, consistently meeting commitments on timelines, cost, and quality
Proactively identifies risks and ensures timely escalation with clear context and mitigation plans
Operates with a strong governance mindset, adhering to defined processes and compliance requirements
Builds alignment across Japanese customers and global teams through structured communication and cultural awareness
Influences stakeholders effectively using data, clarity, and persistence
Creates clarity in ambiguous situations, translating complex requirements into actionable plans
Enables scalable processes and operational structures to support business growth
Demonstrates decision-driving behavior, ensuring topics move from discussion to outcomes
Maintains high standards for data quality, process consistency, and reporting accuracy

Skills

Change Request Management
Sales Operations
Program Management
Business Operations
Connectivity / Car Audio domain expertise
Risk Management
Stakeholder Management
KPI Tracking
Dashboard Reporting
Data-driven Decision-making
Process Optimization
Digitalization
Automation
Requirements Engineering
PMP certification
Automotive SPICE®
Requirements management tools (e.g., DOORS/DNG)
Configuration Management
Baselining practices
Data Analytics

Location

Ariake - Tokyo, Japan

Work Type

Regular - Permanent
Full-time

Experience Level

P4
10-15 years
5 years

Benefits

Competitive compensation/benefit programs
Recognition programs
Opportunities for training, development, and continuing education

About the Company

HARMAN is committed to making every employee feel welcomed, valued, and empowered.
HARMAN is committed to providing reasonable accommodations to applicants with disabilities.

Equal Opportunity

HARMAN is proud to be an Equal Opportunity employer.
HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.