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About the Role

Serve as the primary liaison between clients and hotel operations teams, ensuring the seamless planning and execution of meetings, conferences, and special events from contract signing through event completion.

Responsibilities

• Discuss and coordinate all details of an event with the client and communicate this information through respective hotel department heads after the sales contract has been signed.
• Coordinate catering related goals and groups with their needs.
• Solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business to maximize hotel room and related revenue.
• Engage in outside and inside sales solicitation to grow new group business.
• Create and execute strategic sales plans to identify, attract, and retain appropriate business for the hotel.
• Achieve monthly and quarterly booking goals.
• Respond to incoming leads and maximize conversion from all sources.
• Analyze and manage business opportunities to achieve the highest profit margins for the department and hotel.
• Provide administrative support for the department, including data entry and the accurate and timely handling of signed contracts and payment information.
• Creatively sell available hotel space to maximize revenue.
• Negotiate and finalize contracts within approved Crestline guidelines.
• Follow up with clients after each function to ensure satisfaction and solicit additional business.
• Ensure proper usage and that all required information is entered into sales software, including all significant client communication.
• Volunteer and assist other sales members as needed in the achievement of their goals to ensure departmental goals are met.
• Possess basic knowledge of F&B operations, menus, and upselling opportunities, and be able to conduct site visits as necessary and make sales/catering related calls/visits to clients on behalf of the hotel.
• Obtain rooming lists, catering selection, and set-up details from clients.
• Finalize banquet event orders and contact customers for final counts as needed.
• Ensure that information regarding set-up and breakdown of all Sales & Catering functions are communicated via Banquet Event Orders (BEO).
• Communicate with appropriate departments regarding set-up changes and final counts.
• Ensure that guest rooms and meeting rooms are blocked.
• Maintain effective communication with all necessary contacts regarding group business, reports of conventions, copies of correspondence, and memos.
• Communicate accurate information on in-house groups to help hotel associates service their needs most completely.
• Understand and work closely with Banquet and F&B teams to ensure guest needs are met.
• Provide accurate forecasts to operational departments to ensure proper staffing.
• Establish on-site customer contact as needed and introduce customers to the service staff.
• Maintain daily contact with in-house groups.
• Anticipate (or react to) group problems and provide solutions.
• Remain up to date with hotel events and guests as they affect areas of responsibility.
• Work with Accounting & Front Office teams to ensure that billing is accurate before it is sent to clients.
• Follow proper procedures pre and post function to ensure payment.
• Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensure that any other group information, which is necessary and/or helpful for successful convention business, is submitted to appropriate departments.
• Abide by all department, hotel, and company policies and procedures.
• Utilize computer, software, and technology proficiently.
• Conduct oneself at all times in a professional business manner, act as a professional representative of the hotel and an enthusiastic member of the sales team.
• Occasionally work flexible hours and weekends.
• Perform other responsibilities as assigned by Supervisor.
• Understand that responsibilities are subject to change.

Requirements

• Hotel experience in hotel conference planning/services, sales, or banquet management.
• Computer skills required.
• Familiarity with Microsoft Office preferred.
• High level of attention to detail.
• Strong organizational skills to facilitate the coordination of all departments in fulfilling the client's requests.
• Strong communication and organizational skills.

Skills

• Sales
• Event Planning
• Client Relations
• Operations Management
• Catering Coordination
• Revenue Maximization
• Negotiation
• Contract Management
• Customer Service
• Data Entry
• Microsoft Office
• Communication
• Organization
• Attention to Detail

Work Type

• Full-time

Education Level

• High School Graduate or General Education Degree (GED) or 4 Years Work Equivalent

Salary/Compensations

• $70,000–$75,000 annualized