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About the Role
Lead with excellence, elevate the guest journey, and help shape extraordinary experiences at a hotel known for its unique style and genuine hospitality. Apply for our Front Office Manager role and be part of something special.
Responsibilities
- Oversee and administer all front office departments, including front desk, bell/door, and concierge.
- Ensure departmental balance while focusing on exceptional guest experiences and maximizing profitability.
- Maintain professional front office operations at the highest service level.
- Develop and implement effective departmental strategies to drive results.
- Build, train, motivate, and manage front office staff, supervisors, and managers.
- Serve as the front office liaison to all other hotel departments.
- Create and execute innovative front office strategies to exceed guest satisfaction and revenues.
- Collaborate with the front office team on departmental planning, development, and execution.
- Ensure front office staff and management are properly trained to standards.
- Develop department managers and supervisors personally and professionally.
- Investigate and resolve all service and accommodation complaints.
- Monitor budgets and payroll records, and review financial transactions.
- Establish standards for personnel performance and customer service.
- Review work procedures and operational problems to identify areas for improvement.
- Organize and direct worker training programs, resolve personnel issues, hire staff, and evaluate performance.
- Provide leadership and mentoring to Front Office staff.
- Maintain knowledge of all Front Office department policies and service procedures.
- Maintain knowledge of all hotel features, services, room types, rates, packages, promotions, and daily operations.
- Respond to daily operational demands.
- Prepare departmental financial and payroll forecasts.
- Monitor security of public hotel areas.
- Establish par levels for supplies and equipment.
- Provide training, development, discipline, and support for all department employees.
- Create and maintain a quality, professional work environment.
- Administer performance evaluations for all departmental employees.
- Anticipate and respond promptly to guest and employee needs.
- Promote positive guest relations.
- Conduct pre-shift meetings to review daily business information.
- Facilitate departmental strategic planning meetings.
Requirements
- High School Graduate or General Education Degree (GED) or Work Equivalent plus 3 years of experience in hospitality management.
- Computer skills required.
- Familiarity with Microsoft Office preferred.
- Experience with hotel information systems is required.
Skills
- Hospitality Management
- Front Office Operations
- Guest Service
- Staff Training and Development
- Budget Management
- Financial Forecasting
- Performance Evaluation
- Problem Resolution
- Leadership
- Mentoring
- Microsoft Office
- Hotel Information Systems
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3 years of experience in hospitality management
Education Level
- High School Graduate or GED or Work Equivalent
Salary/Compensations
- $80,000 - $85,000
About the Company
- Crestline Hotels & Resorts is a hotel known for its unique style and genuine hospitality.
Equal Opportunity
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.