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Don't guess if your resume is good enough.
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About the Role
The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in the hotel, ensuring guest satisfaction and maintaining cleanliness standards.
Responsibilities
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Verify room status on A.M. report, report discrepant rooms, and prioritize check-out rooms.
- Ensure assigned staff have reported to work and document any late or absent employees.
- Coordinate breaks and prepare/distribute assignment sheets to staff.
- Assign guest room keys and beepers to staff, maintaining accurate records and security.
- Communicate changes to assignment sheets as they arise.
- Inspect supply levels of floor closets and assign personnel to rectify deficiencies.
- Check Room Attendant's carts for proper supplies, neatness, cleanliness, and mechanical problems.
- Inspect rooms cleaned by Room Attendants using a designated checklist.
- Relay deficiencies to Room Attendants for correction.
- Update room status after approving cleanliness and condition.
- Check vacant rooms and update status of discrepant rooms.
- Check DND rooms and verify status.
- Mark dirty sheets of assigned rooms and ensure bed sheets are changed.
- Counsel Room Attendants on discrepancies.
- Inspect public areas, fitness center, pool area, offices, and service areas after cleaning.
- Relay deficiencies to respective personnel for correction.
- Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
- Contact Engineering directly for urgent repairs.
- Conduct training of staff as assigned.
- Provide feedback on staff performance to manager.
- Report disciplinary problems to manager and participate in employee counseling.
- Document pertinent information in the department log book.
- Complete all paperwork and closing duties before leaving.
- Review assignment status and follow-up actions with manager or on-coming supervisor.
- Check P.M. reports for accuracy and completeness.
- Complete night counts in accordance with departmental standards.
Requirements
- Six months to one year related supervisory experience.
Work Type
- Full Time
Education Level
- High School Graduate or General Education Degree (GED)
Benefits
- Medical/Vision/Dental
- 401k Savings Plan
- Competitive PTO
- Educational Assistance
- Travel Discounts
About the Company
- Crestline Hotels & Resorts is a company that operates in the hospitality industry.
Equal Opportunity
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.