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Don't guess if your resume is good enough.
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About the Role
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls, and handling special requests for services or information in accordance with standard policies and procedures.
Responsibilities
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Maintain complete knowledge of hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Requirements
- Basic computer skills required.
Work Type
- Full Time
Experience Level
- One year previous experience in a similar position in a hotel.
Education Level
- High School Graduate or General Education Degree (GED).
Benefits
- Medical/Dental/Vision
- 401K Savings Plans
- Competitive PTO
- Educational Assistance
- Travel Discounts
About the Company
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.