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About the Role
Assistant Managers are responsible for assisting the drive-in’s General Manager in managing the operations of the drive-in. You will also be involved in training and supporting the drive-in employees to ensure we provide quality food in a clean, safe and efficient manner. Our goal is to provide each and every one of our guests with an enjoyable dining experience every time they come to Sonic!
Responsibilities
- Manages, trains, monitors and coaches crew members, carhops and skating carhops
- Directs and assigns drive-in employees as needed to ensure all aspects of service meet operational standards
- Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
- Performs opening and/or closing duties
- Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
- Completes weekly inventory as needed
- Assists in administrative duties including maintaining files, records and all required documentation
- Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
- Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.
Requirements
- Ability to work irregular hours, nights, weekends and holidays
- General knowledge and understanding of the restaurant industry or retail operations required
- Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required.
- Experience running shifts without supervision
- Effective communication skills; basic math, reading and computer skills
- Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
- Willingness to abide by the appearance, uniform and hygiene standards at Sonic
Skills
- Strong leadership skills
- Ability to motivate and lead a team
- Building sales
- Creative marketing
- Expense management
- Developing people into successful teams
- Customer service
- Communication skills
- Basic math skills
- Reading skills
- Computer skills
- Problem solving
Experience Level
- Minimum of six months of restaurant management experience (QSR)
- One year entry level retail management experience
About the Company
- Employer: Star Foods, Inc.
Equal Opportunity
- Sonic and its independent franchise owners are Equal Opportunity Employers.