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About the Role
This position oversees and coordinates support and service for mid-account and residential gas customers, focusing on building relationships, ensuring timely installations, managing policy and service quality, and coordinating billing. The role involves setting team priorities to ensure tasks are completed on time, within budget, and in compliance with company policies and regulatory standards.
Responsibilities
- Supervises, coordinates, and provides leadership to Gas Sales Representatives and assigned staff.
- Ensures proper communication and implementation of company policies regarding pipe extensions, rate terms, load and revenue estimation, and supplier terms.
- Participates in cross-functional teams to improve customer service, operational efficiency, and revenue growth.
- Works cross-functionally to improve customer service activities for dealers, residential, and M&J gas sales customers.
- Evaluates, develops, and recommends changes in methods, procedures, and work practices.
- Ensures the team understands work practices, procedures, rules, regulations, and corporate policies.
- Trains the team on work methods and measures, securing additional training as needed.
- Interviews and recommends candidates for employment, advancement, and termination.
- Responds to emergency situations as part of an Emergency Restoration assignment.
Requirements
- Requires a fundamental understanding of customer operations, support, and administrative activities.
- Requires technical knowledge of gas distribution systems and work practices.
- Requires a working knowledge of labor contracts.
- Must be available to work emergency restoration assignments.
- Must be available to travel between MA/CT/NH.
- Work requires presenting, evaluating, interpreting, organizing, analyzing, and oversight.
- Ability to perform multiple simultaneous activities, meet deadlines, and work under pressure.
- Applicants requiring visa sponsorship will not be considered.
Skills
- Communication skills
- Interpersonal skills
- Conflict resolution skills
- Teamwork skills
- Ability to use PC desktop applications (e.g., Microsoft Word, Excel and Power Point)
Location
- MA/CT/NH
Work Type
- Regular
- Full-time
Experience Level
- Minimum of five (5) years in marketing, sales, sales support or general business management.
- Gas experience preferred.
Education Level
- Bachelor’s degree in Marketing, Business Administration, related discipline or equivalent experience.
Salary/Compensations
- $135,660.00-$150,730.00
Benefits
- Competitive total rewards program
- Overview of benefits programs available on careers site
- Salary is commensurate with experience
- Eligible for a potential incentive
About the Company
- Eversource Energy is a VEVRA Federal Contractor.
Equal Opportunity
- Eversource Energy is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.