Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Package Attendant role.

Rezi rewrites your resume against Omni Hotels & Resorts's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Package Attendant posting at Omni Hotels & Resorts — free, in seconds.

About the Role

The Package Attendant provides prompt and professional service by receiving, tracking, storing, and distributing packages, mail, and deliveries for hotel guests, meeting attendees, and hotel departments. This position ensures that all items are handled securely and delivered accurately while maintaining guest privacy.

Responsibilities

Receive packages, mail, luggage shipments, and other deliveries.
Verify the recipient’s name, reservation, room number, group, or hotel department.
Accurately record deliveries in the hotel’s package-tracking system.
Label, organize, and securely store packages until they are collected or delivered.
Notify guests and hotel departments when packages arrive.
Deliver items to guestrooms, meeting rooms, banquet spaces, and hotel offices.
Verify identification and obtain signatures before releasing packages.
Process applicable package-handling or delivery fees.
Coordinate outgoing shipments and carrier pickups for guests.
Properly handle oversized, fragile, refrigerated, valuable, or confidential items.
Research missing, delayed, damaged, or incorrectly addressed deliveries.
Maintain an organized, clean, and secure package room.
Communicate with the Front Desk, Bell/Door, Concierge, Banquets, Security, and other departments.
Follow hotel procedures for unclaimed, suspicious, or prohibited packages.
Protect guest information and maintain confidentiality.
Assist with bell services and other guest-service responsibilities when needed.
Perform additional duties as assigned.

Requirements

Previous hotel, shipping/receiving, mailroom, or customer-service experience preferred.
Strong organizational skills and attention to detail.
Professional communication and guest-service skills.
Basic computer knowledge and the ability to learn hotel and package-tracking systems.
Ability to work independently in a fast-paced hotel environment.
Flexible availability, including weekends and holidays.
Ability to stand and walk for extended periods.
Ability to bend, reach, push, pull, and safely lift packages weighing up to 50 pounds.
Ability to operate luggage carts, package carts, and related equipment safely.

Skills

Organizational skills
Attention to detail
Communication skills
Guest-service skills
Computer knowledge

Location

New York City

Work Type

Full-time

Experience Level

Preferred experience in hotel, shipping/receiving, mailroom, or customer service

Benefits

Dynamic and exciting work environment
Comprehensive training and mentoring

About the Company

Omni Berkshire Place is a luxury New York City hotel offering sophistication and an enviable location in Midtown Manhattan.
The hotel combines modern technology and contemporary décor, providing a residential feel for business and leisure travelers.
Omni Hotels & Resorts embodies a culture of respect, gratitude, and empowerment.

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.