Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Account Manager (Digital), London role.
Rezi rewrites your resume against HH Global's job description. Free.
Tailor your resume to this Account Manager (Digital), London role.
Rezi rewrites your resume against HH Global's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Account Manager (Digital), London posting at HH Global — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Account Manager (Digital), London posting at HH Global — free, in seconds.
About the Role
Manage and deliver client solutions through collaboration with internal teams and local partners, focusing on website content for healthcare professionals and patients within the Life Sciences sector. This role requires strong client relationship management and digital marketing expertise.
Responsibilities
- Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible.
- Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service.
- Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required.
- Collaborate across multiple teams and utilize HH Global’s full-service offering.
- Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records.
- Agree and manage budgets and P+Ls, ensuring profit is maximized through analysis of performance.
- Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies.
Requirements
- Experience of working with clients and delivering ongoing solutions to resolve their challenges.
- Ownership of various client relationships and developing them further.
- Strong experience within a medical communications agency.
- Understanding of ABPI.
- Interest in digital marketing.
- Advanced client service management experience, including time spent working on developing and maintaining client relationships and across multiple vendors.
- Healthcare Creative agency background, MedEd or MedComms.
- Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry.
- Digitally savvy and a willingness to find new and exciting ways to communicate using healthcare/pharmaceutical insight to help shape the clients’ brands strategic or tactical plans.
- Ability to apply the ABPI code of practice where required.
- Proven track record of operational management for client services departments, P+L / budget management and account level financial reporting.
- Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority.
- Based in London or Basingstoke.
Skills
- Client service management
- Relationship management
- Medical communications
- ABPI understanding
- Digital marketing
- Scientific and medical understanding
- Healthcare environment understanding
- Pharmaceutical industry understanding
- Communication skills
- Presentation skills
- Budget management
- P+L management
- Account planning
- Client service plans
- KPI management
- Forecasting
- Strategic account leadership
- Continuous improvement identification
Location
- London
- Basingstoke
Work Type
- Blended (office, client/vendor site, home)
Experience Level
- Experienced
About the Company
- HH Global is the global leader in responsible marketing activation services.
- We help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.
- We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.
- With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.
Equal Opportunity
- Belonging is at the heart of HH Global.
- We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture.
- We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you.