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About the Role
As a Commercial and/or Domestic Loss Adjuster, you’ll manage property claims ranging from minor damage to catastrophic events within your assigned region. This home-based role requires regular regional travel and occasional overnight stays.
Responsibilities
- Proactively handle and settle a mixed caseload of property claims up to £100k.
- Investigate claims with tact and a calm manner, establishing facts and policy details to work towards a resolution.
- Manage and develop client relationships through SLA and KPI delivery.
- Engage in proactive client and broker interaction for efficient claims handling and business development.
- Liaise with colleagues in different business areas (Casualty, Major & Complex Loss, Contractor Connections, Legal) as needed.
- Collate and record necessary statements and information thoroughly.
- Remove process hurdles, identify root causes of issues, and take responsibility for problem resolution.
- Ensure swift settlement of claims by collating all necessary details.
Requirements
- Previous Loss Adjusting or complex high value Claims Handling experience is essential.
- Extensive knowledge and understanding of FCA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance, productivity, and quality requirements.
- Proven proficient working knowledge of scoping software and hand-held device use.
- Full UK driving licence.
- Good negotiation skills.
- Ability to understand customer needs and prioritize them.
- Good IT skills with a keen eye for detail.
- Flexibility in travelling.
Skills
- Loss Adjusting
- Claims Handling
- FCA procedures
- TCF initiatives
- Insurance market knowledge
- Technical adjusting knowledge
- Client SLA compliance
- Scoping software
- Hand-held device use
- Negotiation
- Customer focus
- IT skills
- Attention to detail
Location
- Home based
- Regional travel required
Work Type
- Full-time
Experience Level
- Experienced Adjusters
Education Level
- ACII or CILA qualified
- Qualified by experience
About the Company
- Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events.