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About the Role
Insource provides expertise to clients in HR, Finance, and IT, supporting a diverse mix of businesses. We focus on solving problems and improving efficiency to help clients achieve their mission and business goals.
Responsibilities
- Provide first-level technical support to assigned clients, including remote and on-site support in the Bay Area.
- Assist clients with equipment setup, virus removal, software updates, and hardware incidents.
- Communicate issues and updates effectively to IT Managers.
- Manage office/desktop and email support on a monthly basis.
- Perform lab machine rollouts.
- Participate in monthly technical team meetings to discuss new technologies, case studies, roadblocks, and service delivery.
- Provide support for Mac and Windows integrated with cloud technologies (Microsoft Azure, Dropbox, Office 365, Google, etc.).
- Manage small projects as needed.
- Deliver and remove computer equipment.
- Assign, update, and report on client tasks/tickets.
- Communicate technical issues and project execution with IT Manager and IT Engineer.
Requirements
- Proven ability to effectively interact with end-users in identifying and resolving technical issues.
- Exceptional end-user support with a passion for customer service and technology.
- Ability to multi-task across clients, industries, and technologies while maintaining professionalism.
- Proactive and resourceful issue resolution.
- Ability to work with both business and technical-minded employees to plan and execute projects.
- Understanding of TCP/IP networking protocols and procedures.
- Understanding of relevant Windows workstation operating systems.
- Understanding of Windows Office products.
- Prior experience in a Customer Service Role.
Skills
- Technical Support
- Customer Service
- Mac Support
- Windows Support
- Cloud Technologies
- Microsoft Azure
- Dropbox
- Office 365
- TCP/IP Networking
- Windows Operating Systems
- Windows Office Products
- Project Management
Location
- Bay Area
Work Type
- On-site
- Remote
Education Level
- Bachelor's degree preferred
Benefits
- Challenging consulting work without overnight or long-distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company matching
About the Company
- Insource provides expertise to our clients in the areas of HR, Finance, and IT.
- Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations.
- We work closely with our client's staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses.
- We love solving problems and identifying opportunities for efficiency improvements for our clients.
- Everything we do at Insource is focused on helping our clients achieve their mission and business goals.
- We invest in our client relationships and passionately care about the service we deliver.
- Our core beliefs include understanding client culture and vision, leveraging cross-content perspectives, recognizing that HR, Finance, and IT start with people, acknowledging multiple problem-solving approaches, acting with integrity, being easy to work with, communicating directly and candidly, and understanding that happy staff leads to happy clients.
Equal Opportunity
- Insource appreciates the value and richness of different perspectives and experiences.
- We constantly strive to be a more diverse and inclusive workplace.
- We work to make you feel welcomed and engaged as a valued member of the team.
- We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law.
- In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.