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About the Role
Seeking an IT Engineer with MSP or multi-client service experience to join a service delivery team, participating in client technology upgrades and projects. This role involves cloud migrations, network upgrades, infrastructure design, and various platform implementations, with opportunities for both onsite and remote work.
Responsibilities
- Participate in client technology upgrades and projects, including cloud migrations, network upgrades, infrastructure design, and platform implementations (GSuite/Office 365/Azure/AWS/Dropbox).
- Actively participate in meetings with network/server engineers and helpdesk technicians to discuss issues, technologies, and case studies.
- Work closely with IT Support Specialists and IT Managers to communicate issues, project milestones, and make recommendations to client management.
- Assist with researching, testing, and developing solutions for corporate IT and clients.
- Participate in sales and strategy meetings with existing and potential clients.
- Contribute to knowledge management and develop Maintenance Policies for each client.
- Constantly monitor and react to alerts via automated network monitoring systems.
- Attend and actively participate in departmental meetings, resource deployment, and coordination of resources on specific tasks.
- Work hand-in-hand with IT Managers to drive innovation for end-users.
Requirements
- Unique ability to work with both business and technical-minded people to plan and execute project timelines and deliverables.
- Strong understanding of TCP/IP Networking Protocols and Procedures.
- Proficiency with Windows Server and Workstation Operating Systems, Exchange, IIS, SQL, terminal server, Xen/VMware or like virtualization technology, Google Apps, Dropbox, and Citrix.
- Experience managing over 30+ servers, monitoring, helpdesk systems, and setting up system efficiencies.
- Proven adeptness to detail work and demonstrated analytical/research skills.
- Passion to constantly seek improvement in technology solutions.
- Ability to multi-task across clients, industries, and technologies while maintaining professionalism and composure.
- 3 years in a customer-facing, technical support/management role.
Skills
- MSP or multi-client service experience
- Cloud migrations
- Network upgrades
- Network infrastructure design
- GSuite
- Office 365
- Azure
- AWS
- Dropbox
- TCP/IP Networking Protocols
- Windows Server Operating Systems
- Windows Workstation Operating Systems
- Exchange
- IIS
- SQL
- Terminal server
- Xen/VMware
- Virtualization technology
- Google Apps
- Citrix
- Server management
- System monitoring
- Helpdesk systems
- System efficiencies
- Analytical skills
- Research skills
- Sales support
- Strategy development
- Knowledge management
- Maintenance policy development
- Network monitoring systems
Location
- Bay Area (onsite)
- Remote
Work Type
- Full-time
Experience Level
- 3 years in a customer-facing, technical support/management role
Education Level
- Bachelor's Degree in MIS, Engineering, or Computer Science
- Equivalent work experience
Benefits
- Challenging, exciting consulting work without overnight or long-distance travel
- Competitive Salary
- Health insurance
- Dental insurance
- Life insurance
- Short Term Disability insurance
- Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company matching
About the Company
- Insource provides expertise in HR, Finance, and Technology to a diverse mix of businesses.
- We work closely with clients' staff, providing specialized knowledge for successful operation and growth.
- We focus on solving problems and identifying efficiency improvements to help clients achieve their mission and business goals.
- We invest in client relationships and are passionate about the service we deliver.
- Core beliefs include understanding client culture and vision, adding value through a cross-content perspective, recognizing that HR, Finance, and Technology start with people, believing there's always more than one way to solve a problem, doing the right things for the right reason, being easy to work with, direct and candid communication, and understanding that happy staff leads to happy clients.
Equal Opportunity
- Insource appreciates the value and richness of different perspectives and experiences and strives to be a diverse and inclusive workplace.
- We aim to make employees feel welcomed and engaged as valued members of the team.
- We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law.
- Insource Services will provide reasonable accommodations for qualified individuals with disabilities.