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About the Role
We are looking for an AI Enablement Intern to join the System Owners team within Fan Care for Summer 2027. You will scale and evolve our Agentic AI Framework — a system built to accelerate software delivery, operational workflows, and cross-platform integrations. The System Owners team shapes the platform strategy, driving intake, research, functional requirements, and workflow prioritization. As an AI Enablement Intern, you will analyze how our teams work with agentic workflows, identifying functional gaps, and defining platform capabilities that enhance operational efficiency and system effectiveness.
Responsibilities
- Define the functional requirements (BRDs, user stories, workflow maps) and operating models for a plug-and-play agentic framework.
- Help structure standardized skill layers (e.g., modular skills.md configurations) that allow additional teams to customize agent intake, business logic, and persona instructions without altering core code.
- Conduct qualitative research and workflow analysis with our partners (Architecture, Engineering, QA, Fan Care Operations, and Support) to uncover pain points and high-value automation opportunities.
- Help translate business and operational needs into relevant backlog items for engineering teams building and refining AI agents.
- Develop documentation, playbooks, and best-practice guides to foster adoption and seamless integration of agentic workflows across Fan Care service delivery teams.
- Establish benchmarks to evaluate output accuracy, token efficiency, and productivity gains across different teams adopting the modular agentic framework.
Requirements
- Currently enrolled in a Bachelor’s Degree granting program preferrable in Computer Science, Information Systems, Business Administration, Human-Computer Interaction, Artificial Intelligence, Product Management or a related field with an anticipated graduation date no earlier than December 2027.
- Conceptual knowledge about Agentic AI architecture (e.g., autonomous agents, tool usage, prompt orchestration, memory models, multi-agent frameworks).
- Familiarity with functional planning and delivery processes (Agile methodologies, user personas, business requirement documents, feature prioritization).
- Curiosity about enterprise software development lifecycles (SDLC), customer experience platforms, and modern IT operations.
- Excellent analytical, problem-solving, collaboration, and verbal/written communication skills, with the ability to work effectively across technical and non-technical teams.
Skills
- Hands-on experience with LLM frameworks, APIs, or agent builders (e.g., LangChain, AutoGen, CrewAI, OpenAI APIs, Google Gemini Enterprise).
- Experience with markdown-driven agent prompt architectures, contextual memory management, or RAG systems.
- Familiarity with enterprise workflow tools (Jira, Confluence) and API/integration concepts.
Location
- Austin, Texas, United States of America
- Orlando, Florida, United States of America
Work Type
- Hybrid
- Intern - Temporary Employee
Experience Level
- Intern
Education Level
- Bachelor’s Degree
Benefits
- Healthcare coverage
- Mental well-being support
- Retirement savings
- Paid time off
- Family leaves
- Complimentary games
About the Company
- Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.
- We exist to Inspire the World to Play.
- We value adaptability, resilience, creativity, and curiosity.
- From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
- We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life.
- Our packages are tailored to meet local needs.
- We nurture environments where our teams can always bring their best to what they do.
Equal Opportunity
- All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
- We will also consider employment qualified applicants with criminal records in accordance with applicable law.
- EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.