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About the Role

Lollypop Farm is seeking an Adoption Counselor to match pets with families and guide adopters through the transition period. The ideal candidate will excel in a fast-paced setting and possess strong customer service skills.

Responsibilities

Conduct adoption consultations and show animals.
Provide exceptional customer service to adoption inquiries.
Answer questions about animals and the adoption process.
Provide compassionate care to shelter animals.
Ensure accuracy of recorded information and process adoption paperwork.
Exercise patience and tact when working with guests in crisis.
Perform adoption follow-up counseling.
Perform screened adoptions for animals with specific medical or behavioral needs.
Maintain knowledge of animal species and troubleshoot common issues in adoptive homes.
Provide animal maintenance, including feeding, watering, and cleaning.
Maintain sanitary conditions for animals and work areas.
Carry out responsibilities in accordance with company policies and applicable laws.
Observe all safety rules and regulations.
Perform other duties as requested.

Requirements

High school diploma or equivalent.
Minimum one year of animal experience (personal or professional) strongly preferred.
Minimum one year of customer service experience strongly preferred.
A combination of education and experience will be considered if aligned with the position.
Ability to interpret simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations.
Ability to apply basic mathematical concepts.
Ability to understand detailed instructions and apply common sense to carry out instructions.
Ability to deal with problems involving few concrete variables in standardized situations.
Strong animal handling skills preferred.
Strong computer skills including Word and Excel; ability to learn internal software.
Ability to learn to operate animal chip scanner, cash register, and use cleaning supplies.
Must align with the Company Mission, Vision and Core Values.

Skills

Customer service
Animal handling
Computer skills (Word, Excel)
Internal software proficiency
Animal chip scanner operation
Cash register operation
Cleaning supplies usage
Communication
Flexibility
Commitment
Teamwork
Integrity
Respect

Location

Rochester, NY

Work Type

Part-time
Onsite

Experience Level

1 year animal experience preferred
1 year customer service experience preferred

Education Level

High school diploma or equivalent

Benefits

Generous paid time off (128 hours)
8 paid holidays
Up to 6% retirement contribution match
Comprehensive benefits package
Onsite emotional support
24/7 Employee Assistance Program
Eligibility for Federal Public Service Loan Forgiveness Program (for full-time employees)

About the Company

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.
Vision: A just and compassionate world for all animals.
Core Values: Compassion, Communication, Flexibility, Commitment, Teamwork, Integrity, Respect.
Commitment to Diversity: Lollypop Farm believes people are its greatest strength and promotes a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.

Equal Opportunity

EOE/ADA