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About the Role
As the Order Manager within Client Services, you will be responsible for efficiently processing client orders and accurately entering them into the system for the downstream team. This role focuses on day-to-day subtitle order entry processing and operations, ensuring timely turnaround and delivery of client requests.
Responsibilities
- Manage complex orders from entry to completion, ensuring accuracy and timeliness.
- Conduct validation of workflows to ensure efficiency, effectiveness, and compliance.
- Serve as a point of contact for Title or Project Leads, providing status updates and escalating issues.
- Manage data in core internal or client systems, ensuring accurate recording and maintenance.
- Execute subtitle orders per title/account and other workstreams as necessitated by client request.
- Plan project changes and communicate plan modifications to downstream teams.
- Manage orders, timelines, deliveries, tracking, and risks as assigned.
Requirements
- 1-3 years of experience in subtitle/localization project management.
- Native/professional/advanced spoken & written proficiency in Japanese, supplemented with fluent English skills.
- Proven experience in order management and processing of project milestones in localization, content distribution, or E2E post-production environments.
- Proven experience managing orders in proprietary and 3rd party systems.
- Experience managing subtitle project milestones based on workability, production capacity, and client due dates.
- Ability to meticulously review orders, documentation, and data throughout the end-to-end order management process.
- High level of attention to detail for ensuring quality and accuracy in orders.
- Strong collaborative mindset with a focus on teamwork.
- Experience working with cross-functional teams both locally and globally.
- Proven ability to build and maintain strong relationships with internal and external stakeholders.
- In-depth understanding of post-production processes, including marketing campaign execution.
- Familiarity with industry standards and best practices.
- Efficient in managing time and tasks effectively, with the ability to prioritize competing demands while meeting deadlines.
- Skilled in escalation management and crisis resolution.
- Comfortable and skilled in working with data, with the ability to effectively interpret, synthesize and integrate complex data into systems.
- Exceptional verbal and written communication skills.
- Proficiency with Microsoft Office, inventory, internet, order processing, and database software.
- Solid technical understanding to troubleshoot issues.
- Prompt learning skills in understanding complex client or internal workflows.
- Must be eligible to work in Japan.
Skills
- Project Management
- Order Management
- Data Entry
- Data Management
- Workflow Validation
- Stakeholder Communication
- Cross-functional Team Collaboration
- Relationship Building
- Post-production Processes
- Time Management
- Task Prioritization
- Escalation Management
- Crisis Resolution
- Data Analysis
- Verbal Communication
- Written Communication
- Microsoft Office Suite
- Troubleshooting
- Learning Agility
Location
- Japan
Work Type
- Full-time
Experience Level
- 1-3 years