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About the Role
As Construction Programme Manager, you'll lead the delivery of Metro Bank's capital investment programme across its estate. You will shape the future of the bank's physical footprint through new store openings, refurbishments, workplace projects, and remediation programmes. Your role involves ensuring projects are delivered safely, efficiently, and to the highest standards, creating spaces that support customers and colleagues.
Responsibilities
- Lead the successful delivery of construction and refurbishment projects from concept through to completion and handover.
- Manage a diverse portfolio of projects including new stores, refurbishments, workplace projects, remediation works, and strategic estate initiatives.
- Partner with Property, Retail, Facilities, and other business stakeholders to develop project briefs and translate business requirements into deliverable solutions.
- Take ownership of project budgets, programmes, risks, and governance.
- Lead and coordinate consultants, contractors, and specialist suppliers, fostering a culture of collaboration, accountability, and high performance.
- Drive commercial excellence through effective procurement, contract management, change control, and cost management processes.
- Prepare robust business cases and secure appropriate approvals for capital investment decisions.
- Ensure all statutory approvals, regulatory requirements, and health and safety obligations are met.
- Build strong relationships with landlords, local authorities, consultants, and third parties.
- Provide clear and meaningful project reporting for informed decision-making and risk management.
- Act as a trusted advisor to stakeholders, balancing customer, colleague, operational, and commercial considerations.
- Continuously identify opportunities to improve project delivery, construction standards, and estate performance.
Requirements
- Proven experience delivering retail fit-out, refurbishment, and construction programmes within a multi-site environment.
- Strong project and programme management experience across the full project lifecycle.
- Experience managing complex stakeholder groups and influencing decisions at all levels.
- Strong commercial acumen with experience managing project budgets, contracts, procurement, and change control.
- Thorough understanding of construction legislation, regulatory compliance, health and safety, and risk management principles.
- Experience leading external consultants, contractors, and multidisciplinary project teams.
- Ability to balance strategic thinking with hands-on delivery and practical problem-solving.
- Strong communication skills with the ability to articulate complex information clearly and confidently.
- Proactive and collaborative approach with the confidence to challenge, innovate, and continuously improve.
- Experience delivering customer-facing retail environments where quality, customer experience, and operational continuity are critical.
Skills
- Project Management
- Programme Management
- Construction
- Retail Fit-Out
- Refurbishment
- Stakeholder Management
- Commercial Acumen
- Budget Management
- Contract Management
- Procurement
- Change Control
- Health and Safety
- Risk Management
- Communication
Location
- Holborn, Greater London
Work Type
- Full-time
- Fixed-term contract
Experience Level
- Senior
Education Level
- Recognised qualification in a construction-related discipline (e.g., Project Management, Quantity Surveying, Building Surveying, Construction Management, CIOB, or RICS)
Salary/Compensations
- Competitive salary
Benefits
- Discretionary annual bonus
- Comprehensive benefits package
- Generous holiday allowance
- Pension
- Healthcare
- Life assurance
- Range of colleague benefits
About the Company
- Banking is changing. At Metro Bank, we believe great customer experiences start with great environments. Our stores, offices and workplaces play a critical role in bringing our brand to life, creating spaces where colleagues thrive and customers experience the very best of relationship banking.
- At Metro Bank, we're creating the next generation of customer and colleague environments.
Equal Opportunity
- Diverse teams really are the best teams.
- We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.
- We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.
- So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?
- Our commitment to Diversity, Equity and Inclusion is fundamental to who we are and how we serve our customers.