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About the Role
This is an exceptional opportunity to become a key player on our leadership team at this property!
Responsibilities
- Lead the property in the generation of revenue through sales and marketing efforts.
- Maintain strong knowledge of and relationships in the local market.
- Manage relationships with hotel vendors and negotiate service agreements.
- Review financial reports to understand property performance and develop strategies for improvement.
- Coach and support the hotel team to effectively manage occupancy, rates, wages, and controllable expenses.
- Manage hotel costs within budgeted parameters.
- Ensure service, technical skills, and other training occurs throughout the property.
- Establish and maintain open, collaborative relationships with direct reports and the entire team.
- Establish a presence with team members on property and actively solicit feedback.
- Hire team members who demonstrate strong functional expertise, creativity, and leadership.
- Observe service behaviors of team members and provide feedback.
- Review comment cards, guest survey results, and other data to identify areas for team member improvement.
- Analyze service issues and identify trends, facilitating the development of creative solutions.
- Interface with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction.
- Ensure the building is well-maintained and operational areas meet or exceed guest expectations.
- Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized.
- Ensure the property meets franchise standards and is a safe and secure facility.
Requirements
- Minimum of 5 years of progressive hotel management experience.
- Previous hotel management experience with proven success in leadership of teams and guest service results.
- Financial acumen to work with and understand financial information and data.
- Prior leadership over direct sales efforts producing at least 50% market mix of total revenues.
- Valid driver’s license from the appropriate state.
- Exceptional time management and multitasking skills.
- Customer focus and consistent strive to deliver optimal employee and customer satisfaction.
- Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.
- Occasional travel may be required.
Skills
- Sales and marketing
- Relationship management
- Financial analysis
- Coaching and support
- Cost management
- Training
- Team collaboration
- Feedback solicitation
- Hiring
- Performance evaluation
- Problem-solving
- Customer service
- Communication
- Listening
- Time management
- Multitasking
Work Type
- Full-time
Experience Level
- Minimum of 5 years of progressive hotel management experience
Education Level
- Bachelor's degree or extensive relevant work experience
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401k with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
About the Company
- OTO Development is an industry-leading hotel development and management company.
- Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
- OTO has been honored as Developer of the Year by major brand partners multiple times.
- OTO has earned accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.