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About the Role
Oversee front desk operations during overnight hours, ensuring high levels of guest service, safety, and operational efficiency. This role is the primary on-site leader overnight, managing guest needs, completing daily reporting and audit functions, and ensuring a smooth transition to the daytime team.
Responsibilities
- Serve as a leadership and mentoring role for the hotel's Front Office employees.
- Maintain complete knowledge of all Front Office department policies and service procedures.
- Maintain complete knowledge of hotel features, services, room types, rates, special packages, promotions, daily arrivals/departures, room availability, and scheduled in-house group activities.
- Conduct daily walk-throughs of Front Office department areas to observe and instruct personnel on rectifying organizational deficiencies in staffing, cleanliness, service, and equipment.
- Review and respond to daily operational demands.
- Prepare departmental financial and payroll forecasts.
- Monitor and handle guest comments.
- Monitor the security of public areas of the hotel.
- Establish par levels for supplies and equipment.
- Monitor the effectiveness of the departmental staffing guide.
- Provide training, development, professional discipline, and positive support for all department employees.
- Monitor interviewing and selection of all departmental positions.
- Create and maintain a quality, professional work environment.
- Administer performance evaluations for all departmental employees.
- Anticipate guest and employee needs and respond promptly.
- Promote positive guest relations.
- Conduct pre-shift meetings to review information pertinent to the day's business.
- Facilitate departmental strategic planning meetings.
Requirements
- High School Graduate or General Education Degree (GED) or Work Equivalent plus 2 years of experience in Rooms Division management.
- Computer skills required.
- Familiarity with Microsoft Office preferred.
- Experience with hotel information systems is required.
Skills
- Leadership
- Mentoring
- Guest Service
- Operational Efficiency
- Reporting
- Auditing
- Training
- Coaching
- Motivation
- Employee Engagement
- Feedback
- Financial Forecasting
- Payroll Forecasting
- Guest Comment Management
- Security Monitoring
- Staffing Management
- Interviewing
- Selection
- Performance Evaluation
- Strategic Planning
Location
- Overnight
Work Type
- Full-time
Experience Level
- 2 years of experience in Rooms Division management
Education Level
- High School Graduate or GED
Salary/Compensations
- $75,000k - $80,000k
About the Company
- Crestline Hotels & Resorts is a hospitality management company.
Equal Opportunity
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.