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About the Role
As a Team Leader in one of our betting shops, you will play a vital role in helping us to maintain our atmosphere, making your mark on our business and our industry. You will be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.
Responsibilities
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Requirements
- Aged 18+
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Skills
- People skills
- Interpersonal skills
- Empathy skills
Location
- 193, Ardleigh Green Road, Hornchurch, England, RM11 2SD
Work Type
- Full-time
Experience Level
- Supervisory experience
Salary/Compensations
- £27,941.96 + London Weighting Allowance
Benefits
- Annual Pay Review & Bonus Scheme
- London Location Allowance
- 28 days holiday annually (pro rata)
- Paid birthday day off
- Training and development
- Career prospects
- Pension plan: We’ll match your pension contributions to 4%
- Perks and discounts
About the Company
- For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
- We’re William Hill, part of evoke. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.
- Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
- We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
- At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.