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About the Role
We are seeking a Desktop Support Analyst to provide hands-on support to employees in a fast-paced, professional environment. This person should be comfortable taking ownership of common Windows, Microsoft 365, hardware, and connectivity issues and resolving them with minimal guidance.
Responsibilities
- Provide desk-side and remote technical support to employees
- Diagnose and resolve Windows 10 and Windows 11 issues, including login, application, performance, and device problems
- Troubleshoot Microsoft 365 applications, particularly Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
- Install, configure, deploy, and support desktops, laptops, printers, docking stations, and other peripherals
- Resolve account lockouts, password resets, access issues, and basic permissions requests using Active Directory or Microsoft Entra ID
- Assist with endpoint setup and management using Microsoft Intune or a similar platform
- Manage incidents and service requests in ServiceNow or a comparable ticketing system
- Troubleshoot basic VPN, Wi-Fi, and network connectivity issues, escalating more complex problems when appropriate
- Support new-hire setups, equipment replacements, system upgrades, and technology rollouts
- Document troubleshooting steps and resolutions in the ticketing system
- Provide patient, professional support to employees with varying levels of technical knowledge
Requirements
- 2 to 5 years of hands-on desktop support or end-user IT support experience
- Strong practical experience troubleshooting Windows 10 and Windows 11 in a business environment
- Hands-on experience resolving Microsoft 365 issues, especially Outlook and other commonly used Office applications
- Ability to independently diagnose and resolve common hardware, software, account, and connectivity issues
- Working knowledge of Active Directory or Microsoft Entra ID
- Familiarity with Microsoft Intune or a comparable endpoint management platform
- Experience using ServiceNow or a similar ticketing system
- Experience setting up and troubleshooting laptops, desktops, printers, and peripherals
- Strong communication skills and a service-oriented approach
- Ability to work onsite in New York, NY, Monday through Friday
Skills
- Windows 10
- Windows 11
- Microsoft 365
- Outlook
- Teams
- OneDrive
- Word
- Excel
- PowerPoint
- Active Directory
- Microsoft Entra ID
- Microsoft Intune
- ServiceNow
- VPN
- Wi-Fi
- Network connectivity
- Troubleshooting
- Communication
Location
- New York, NY
Work Type
- Full-time
- Onsite
Experience Level
- 2 to 5 years
Salary/Compensations
- $80,000 to $90,000 per year