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About the Role

To support Occupier and Demised Services in delivering high-quality management services for Savills clients and tenants.

Responsibilities

Take ownership from an FM perspective of an allocated number of branches.
Ensure CAFM and Health & Safety systems (e.g., Datastation, Elogbooks) are up to date.
Ensure quoted/reactive works are handled promptly and accurately within the Elogbooks system.
Adhere to client-defined parameters for expenditure and instructing works.
Ensure compliance with all legal and statutory requirements, including Health and Safety, where Savills is responsible.
Achieve and maintain agreed compliance ratings for all allocated sites.
Update actions on Datastation monthly until completion.
Complete and upload checklists to Datastation within specified timescales.
Record and report utility consumption at all sites quarterly.
Maintain high site standards for cleaning, repair, and presentation within budget.
Ensure all expenditure is client-payable and works are not instructed outside of Savills' responsibility.
Liaise between clients and third-party management companies/landlords as needed.
Visit branches as per the management contract, reporting and resolving issues.
Develop strong relationships with site representatives to manage client satisfaction.
Be available for emergency situations and attend properties as required.
Adhere to site dress codes and Personal Protective Equipment requirements.
Evaluate contractor performance against specifications and address shortcomings.
Inform the FM Operations Manager of any changes in store operations or closures.
Process Purchase Orders (P2Ps) and allocated tasks in a timely manner.
Prepare and implement contingency plans for site coverage during absences.
Provide detailed handover notes for annual leave.
Coordinate information according to Savills and client requirements.
Keep line manager informed of site issues impacting trading ability.
Manage and liaise with internal staff on strategic and operational issues.
Establish and implement best practices and ensure safe working practices.
Maintain clear communication lines with all relevant parties.
Complete all compulsory training and identify development needs.
Manage the onboarding of new sites and handover of sold/lost sites.

Requirements

Minimum IOSH trained, working towards NEBOSH.
Experience and knowledge of achieving high standards in property management.
Knowledge and understanding in preparation of service charge budgets, ensuring agreed times and costs are adhered to.
NEBOSH or IOSH Managing Safely qualifications.
Strong overall experience in a similar environment.
Self-motivated individual with excellent interpersonal skills.
Excellent organisational and time management skills with a degree of flexibility.
Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.

Skills

Interpersonal skills
Organisational skills
Time management skills
Property management
Service charge budget preparation
CAFM systems (Datastation, Elogbooks)
Health & Safety systems
Communication

Location

Various branch locations

Work Type

Full-time

Experience Level

Strong overall experience in a similar environment

Education Level

NEBOSH or IOSH Managing Safely qualifications

About the Company

Savills is a global real estate services provider.