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About the Role

As a Deal Operations Consultant, you will take the lead on complex or time-sensitive deals, working closely with fund managers, supporting teammates, and improving team processes. This hands-on role requires good judgment, clear communication, and follow-through, with opportunities to shape training, review, and scaling of the function.

Responsibilities

Build relationships with largest and most important customers to execute their deals smoothly.
Triage and resolve time-sensitive customer issues, especially those blocking deal execution, using judgment, urgency, and clear communication.
Make fast, responsible decisions in ambiguous situations and know when to escalate or involve cross-functional partners.
Identify product and process improvements to shape the future of the product and workflow.
Liaise with senior team members, Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers.
Develop expert knowledge of the product, customers, and industry.
Support customer-facing projects and product discovery.

Requirements

4-6 years of experience in deal operations, customer support, fund accounting, or a similar role requiring accuracy, communication, and time management.
Excited about working directly with customers, especially during urgent situations.
Interest and/or familiarity in venture investing and/or back office VC administration.
Excellent and professional written and verbal communication skills.
Thrive in fast-paced, customer-facing environments and are energized by unblocking critical deal moments, even outside usual schedules.
Ability to effectively evaluate problems and propose sensible, scalable solutions.
Comfortable working under pressure and context-switching across dozens of tasks, customers, and workflows daily.

Skills

Accuracy
Communication
Time management
Problem evaluation
Solution proposal
Working under pressure
Context-switching

Location

New York City
San Francisco
Seattle

Work Type

Hybrid
Full-time

Experience Level

4-6 years

About the Company

Sydecar is on a mission to transform the world of private markets, making them more accessible, transparent, and liquid by revolutionizing investment vehicle creation and execution.
Sydecar is a trusted partner in venture capital, simplifying and standardizing the private investing experience.
The platform automates banking, compliance, contracts, taxes, and reporting, allowing investors to focus on deals and relationships.
Sydecar's values include commitment, excellence, humility, and winning together.

Equal Opportunity

Sydecar is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Sydecar will not tolerate discrimination or harassment based on any of these characteristics.
Sydecar encourages applicants of all ages.