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About the Role

Join a market-leading business and help your career scale to new heights. As a Team Member, you will be key in making customers feel welcome and creating the atmosphere needed for a great gaming experience.

Responsibilities

Ensure the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
Offer service rounds and refreshments in line with brand guidelines.
Monitor customer actions and behaviour, noting any suspicious or disruptive activity.
Assist with administration tasks to 100% accuracy.
Help ensure promotions run smoothly and are successful.
Provide customer service in line with company standards to achieve customer satisfaction.
Own and resolve problems, escalating where appropriate.
Interact with customers and intervene as appropriate, logging all interactions.
Maintain a high standard of personal presentation adhering to the brand dress code.
Achieve, maintain, and impart great product knowledge to customers.
Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
Actively discourage harassment, victimisation, or discrimination against employees, management, or customers.

Requirements

Demonstrate excellent communication and people skills.
Possess a passion for providing first-class service.
Be flexible and able to work on a rota basis including weekends and Bank Holidays.
Be able to work on your own initiative, as well as part of a team.
Experience working in a retail, hospitality, or gambling environment.
Experienced in delivering excellent customer service.
Willingness to learn and develop.
Be flexible and dedicated.
Have attention to detail.

Skills

Communication skills
People skills
Customer service
Flexibility
Teamwork
Problem-solving
Attention to detail

Location

Hounslow

Work Type

Full-time

Experience Level

Entry-level (training provided)

Salary/Compensations

£13.25 - £14.75 per hour
Night Rate: £14.75 per hour between 23:00 and 06:00

Benefits

28 days holiday (including Bank Holidays)
Quarterly Bonus Scheme
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme

About the Company

MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies.
The group operates internationally with a strong presence in Germany and numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
MERKUR Casino UK Ltd operates over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

Equal Opportunity

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.