Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Access Care Representative ED role.
Rezi rewrites your resume against United Health Services's job description. Free.
Tailor your resume to this Access Care Representative ED role.
Rezi rewrites your resume against United Health Services's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Access Care Representative ED posting at United Health Services — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Access Care Representative ED posting at United Health Services — free, in seconds.
About the Role
The Emergency Department Access Care Representative (ACR) at United Health Services (UHS) is the first point of contact for patients and families in the emergency department. This role facilitates patient access to care by managing registration, verifying insurance, collecting essential information, and ensuring efficient patient flow. The ACR collaborates with clinical teams in a dynamic setting, delivering compassionate service and contributing to a positive patient experience and the organization's commitment to community-focused care.
Responsibilities
- Perform patient registration for emergency, inpatient, observation, and outpatient patients by accurately completing required demographic, insurance, and consent information in designated systems.
- Verify insurance coverage, eligibility, and prior authorization requirements to support timely access to care and accurate billing.
- Maintain hospital census and bed board information to support clinical workflow and patient placement.
- Calculate patient financial responsibility and collects or arranges payment through phone or face-to-face interactions.
- Prepare and update patient records for emergency, ambulatory, and inpatient services to ensure documentation completeness.
- Contribute directly to patient access, financial accuracy, and patient experience within a high-volume emergency department environment.
- Exercise judgment within established procedures to resolve registration, insurance, and authorization issues.
- Coordinate with clinical staff, physician offices, insurance carriers, and financial advocacy teams to support care delivery.
- Work under general supervision with accountability for assigned registrations, documentation accuracy, and timely follow-up.
- Maintain accurate documentation in registration and financial systems in accordance with state, federal, and organizational requirements.
- Complete required training and competency validations within established timeframes.
- Adhere to HIPAA and confidentiality standards when accessing and handling patient information.
- Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations.
- As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks.
- Maintain professionalism and composure when interacting with patients and visitors in high-stress or emotionally charged situations.
- Remain flexible to support alternate shifts, weekends, holidays, and emergency staffing needs in a 24/7 environment.
- Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions.
- Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations.
- Perform additional responsibilities as required to meet department and organizational needs.
Requirements
- High School Diploma or equivalent.
- At least 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position.
- Associate Degree (Preferred).
- NAHAM Certified Healthcare Access Associate (CHAA) certification (Preferred).
- At least 1 year of customer/patient-facing experience directly interacting and communicating with the public (Preferred).
- At least 1 year of healthcare experience working in the healthcare industry in any job function (Preferred).
- Up to 1 year of UHS/internal experience within the UHS healthcare system in a direct or related function (Preferred).
Work Type
- Per diem
Experience Level
- 1 year of related experience
Education Level
- High School Diploma or equivalent
- Associate Degree
Salary/Compensations
- $17.98 - $25.17 per hour
Benefits
- This position is not eligible for benefits.
About the Company
- United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties.
- UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
- At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation.
- Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve.
- Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.
Equal Opportunity
- United Health Services is an Equal Opportunity Employer.