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About the Role

The Patient Service Associate provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system.

Responsibilities

Register patients, update insurance information, and schedule visits.
Discuss financial obligations and explain regulatory forms.
Work in multiple systems during patient-facing interactions and telephone calls to complete accurate registration.
Support departmental plans, policies, procedures, and initiatives.
Represent the organization and support its ideals and principles.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records.
Provide proper consents for patients who are wards of the state and work with facilities to obtain proper consents from patient proxies.
Adhere to payer requirements for referrals and authorization.
Schedule follow-up appointments, referrals, and prior authorizations.
Communicate professionally and timely with providers, patients, clinical care teams, and insurance companies.
Answer incoming phone calls and direct them appropriately.
Convey a professional image by adhering to the established dress code.

Requirements

High School Diploma/G.E.D. required.
2-3 years of office experience or one year of related experience in a medical practice preferred.
Experience using an electronic health record and Microsoft Office is a plus.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgment and ability to problem-solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Skills

Customer service
Clerical experience
Electronic health record system proficiency
Scheduling system proficiency
Microsoft Office proficiency
Time management
Problem-solving
Teamwork

Location

Guilderland

Work Type

Per Diem

Experience Level

2-3 years office experience
1 year related medical practice experience

Education Level

High School Diploma/G.E.D.

Salary/Compensations

$46,215.00 - $60,080.00
$19/hr - $23.79/hr

About the Company

Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Equal Opportunity

Albany Med Health System is an equal opportunity employer.