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About the Role
The Patient Navigator (PN) for the Urgent Medical Clinic (UMC) at Etobicoke General Hospital (EGH) will play a critical role in developing and coordinating a multi-disciplinary approach to care, establishing partnerships within and external to EGH. This role supports triaging, initial assessment, clinic flow coordination, patient care collaboration, diagnostic coordination and follow-up, and communication of results.
Responsibilities
- Develops and implements relevant triage and assessment tools, as well as any other tools / processes required to establish good clinic flow and follow-up.
- Triages and prioritizes patient referrals.
- Completes preliminary intake and initial patient assessments.
- Collaborates with professional practice to coordinate patient care, as required.
- Coordinates required diagnostics, ensuring appropriate follow-up.
- Reviews and communicates diagnostics results, raising alerts when required.
- Follows up appropriately regarding specialty services and / or consults within and external to EGH.
- Collaborates with primary care and other community services to support ongoing wellness and care, as required.
- Provides high quality care, inclusive of a positive patient / family experience, identifying areas of improvement.
- Fosters and maintains effective interprofessional and interdepartmental relationships and participates in activities which contribute to the effective operations and flow function of the Urgent Medical Clinic at EGH.
- Participates in the ongoing development of the Urgent Medical Clinic, which may include collaboration with the services offered at the Brampton Civic and Peel Memorial sites.
Requirements
- Current registration with The College of Nurses of Ontario as a Registered Nurse
- BScN required, Masters Degree preferred
- Recent experience within the last 5 years, with a minimum 2 years Medical or Surgical experience
- Experience in an ambulatory setting preferred
- Must agree to participate in an online Patient Navigation Course (De Sousa Institute) immediately after hire and attend a one-day workshop in Toronto.
- Demonstrated ability to establish and foster strong and positive patient / partner / staff relationships
- Strong problem solving and critical thinking skills
- Effective verbal and written communication skills
- Highly motivated team player
- Evidence of collaboration across multiple disciplines / divisions / programs / services
- Ability to travel between campuses
- Current BCLS required
- ACLS preferred
- A combination of experience and academic qualifications will be considered
Skills
- Patient Navigation
- Triage
- Assessment
- Care Coordination
- Diagnostic Follow-up
- Communication
- Problem Solving
- Critical Thinking
- Collaboration
Location
- Etobicoke General Hospital
Work Type
- Full Time
- Permanent
Experience Level
- Minimum 2 years Medical or Surgical experience
- Recent experience within the last 5 years
Education Level
- BScN required
- Masters Degree preferred
- Current registration with The College of Nurses of Ontario as a Registered Nurse
Salary/Compensations
- $50.52 per hour
- $65.01 per hour
Benefits
- Online Patient Navigation Course (De Sousa Institute)
- One-day workshop in Toronto
About the Company
- One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network.
- Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing.
- As a major Ontario hospital system, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities.
- Osler offers incredible exposure to best-in-class health care delivery and challenging hands-on opportunities.
- A hospital system built for and by the community, Osler continues to expand its services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities.
- Guided by an accomplished senior leadership team, Osler is driving its vision of world-class health care inspired by its people and communities.
- At Osler, we invest in careers that go beyond where health care professionals can achieve their goals and find deep personal and professional fulfillment.
Equal Opportunity
- Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds.
- We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act.
- If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].