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About the Role

American Express Digital Labs is seeking a Senior Manager of Digital Product Management to join our Digital Wallets team and help shape the future of digital payments. Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. We are looking for an experienced Senior Product Manager to own product strategy and delivery for the ApplePay and SamsungPay digital wallet experiences. This is a highly visible role at the intersection of payments, technology, customer experience, and some of the world’s leading technology platforms.

Responsibilities

Own the product strategy and roadmap for key digital wallet experiences, setting priorities and identifying opportunities to create greater value for our customers and the business.
Shape the end-to-end customer experience across the digital wallet journey, from adding and managing a Card to using it for everyday payments and emerging commerce experiences.
Lead product relationships with strategic technology partners, including Apple and Samsung, shaping joint priorities and identifying opportunities to evolve and expand our wallet experiences.
Bring new products and capabilities from concept to market, working across engineering, design, analytics, marketing, servicing, risk, legal, compliance, and other teams to deliver at scale.
Drive critical product decisions and tradeoffs, balancing customer value, business impact, technical complexity, partner priorities, and risk.
Lead execution across complex initiatives, navigating dependencies, removing obstacles, managing risks, and ensuring teams remain aligned from development through launch.
Measure and improve product performance, using customer feedback, behavioral data, experimentation, and market insights to identify opportunities and continuously improve the experience.
Build alignment and influence across the organization, communicating recommendations, decisions, progress, and results to senior leaders and stakeholders across American Express.
Anticipate what’s next in digital payments, monitoring changes in technology, customer behavior, and the competitive landscape and translating them into opportunities for American Express.

Requirements

5+ years of digital product management experience, with a track record of successfully building and launching high-impact digital products or experiences.
Demonstrated product leadership, including the ability to operate in ambiguity, structure complex problems, exercise sound judgment, and confidently make decisions with imperfect information.
People leadership and coaching experience, with a passion for developing talent, providing actionable feedback, and empowering others to take ownership.
Strong technical fluency and experience working closely with engineering teams, with the ability to understand technical considerations and effectively bridge business, customer, and technology perspectives.
Strong analytical capabilities, with experience using quantitative and qualitative insights to diagnose problems, evaluate opportunities, and assess product performance.
Exceptional communication and influencing skills, with the ability to simplify complex topics, develop compelling recommendations, and communicate effectively with audiences ranging from working teams to senior executives.
Experience building strong relationships across organizational boundaries, including the ability to collaborate effectively with external technology partners and navigate competing priorities.
A highly customer-centric mindset, with strong instincts for what makes an exceptional digital experience and a willingness to challenge existing approaches when there is a better way.
Intellectual curiosity and systems thinking, with an ability to connect seemingly disparate customer, technology, market, and business signals and turn them into actionable insights.
Adaptability and a test-and-learn mindset, with a willingness to experiment, seek feedback, learn quickly, and adjust course as new information emerges.
Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems is preferred.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Skills

Product strategy
Roadmap development
Customer experience shaping
Partner relationship management
Product lifecycle management
Agile methodologies
Data analysis
Market research
Stakeholder management
Technical fluency
Analytical capabilities
Communication
Influencing skills
Collaboration
Customer-centricity
Systems thinking
Adaptability
Test-and-learn mindset

Location

Work Type

Hybrid
Onsite
Virtual

Experience Level

Senior Manager
5+ years of digital product management experience

Education Level

Bachelor’s degree required

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

American Express's culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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