Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Junior IT Helpdesk Technician role.
Rezi rewrites your resume against Spectrum Health Care's job description. Free.
Tailor your resume to this Junior IT Helpdesk Technician role.
Rezi rewrites your resume against Spectrum Health Care's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Junior IT Helpdesk Technician posting at Spectrum Health Care — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Junior IT Helpdesk Technician posting at Spectrum Health Care — free, in seconds.
About the Role
Spectrum Health Care is hiring a Junior IT Helpdesk Technician for their Toronto office. This role provides first-line technical support and assistance to end-users for hardware, software, or network-related issues.
Responsibilities
- Answer incoming helpdesk calls, emails, and support tickets in a timely manner.
- Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members.
- Provide Level 1 phone, email, remote and on-site support on a variety of desktop hardware and software, telecom and network issues.
- Install and configure software applications and systems.
- Enable support for system access, including creating and managing user accounts, operations and software licensing.
- Provide support for mobile devices including configuration and management.
- Document and track issues, status, and resolution using incident management tools.
- Conduct ticket reviews, statistic reports and execute special projects.
- Provide excellent customer service and maintain a positive relationship with end-users.
Requirements
- University degree in IT or equivalent work experience.
- Minimum 1 year in technical support.
- Proficiency in MS Office365, mobile device management, and industry-standard business software applications.
- Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices.
- Experience with hardware and software configuration, troubleshooting, and deployment.
- Knowledge of mobile OS, devices, and printer support.
- Professional phone etiquette and rapport with users of varying technical expertise.
Skills
- MS Office365
- Mobile device management
- Industry-standard business software applications
- LAN/WAN networking
- Windows OS
- Active Directory
- Information security best practices
- Hardware configuration
- Software configuration
- Troubleshooting
- Deployment
- Mobile OS
- Mobile devices
- Printer support
- Customer service
- Technical support
Location
- Toronto
Work Type
- Full-time
- In-office
Experience Level
- Junior
- Minimum 1 year
Education Level
- University degree in IT or equivalent work experience
Salary/Compensations
- CAD 48000 - CAD 50000
Benefits
- Competitive wages
- Paid sick days
- RRSP matching
About the Company
- Spectrum Health Care is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.
- Spectrum Health Care is one of Canada’s Best Managed companies.
- Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion.
Equal Opportunity
- In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
- Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.