Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Room Service Server - The London EDITION role.

Rezi rewrites your resume against Marriott's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Room Service Server - The London EDITION posting at Marriott — free, in seconds.

About the Role

The Events & Room Service Server is responsible for delivering a five-star luxury lifestyle guest service experience. This role involves serving food and beverages, preparing equipment, inspecting cleanliness, and possessing extensive menu knowledge including allergens. The position requires setting, clearing, and resetting event spaces, actively upselling room service orders, and communicating with the kitchen regarding special requests and allergens. As an entry-level position, initiative and a proactive approach are essential to ensure an exceptional guest experience.

Responsibilities

Deliver a five-star luxury lifestyle guest service experience.
Serve food courses (breakfast, coffee breaks, buffet and/or plated lunches, dinners and receptions).
Deliver non-alcoholic and alcoholic beverages.
Prepare equipment and inspect the cleanliness and presentation of all china, glass, and silver.
Communicate extensive menu knowledge, including allergens, to guests and the kitchen team.
Monitor and maintain the cleanliness of assigned tables or buffet tables.
Clear courses and tables properly.
Set, clear, and reset event spaces for following events or days.
Deliver room service orders to guests.
Actively upsell to each guest to maximize revenue and service goals.
Communicate with the kitchen regarding special requests, allergens, product availability, and length of wait.
Use initiative and a proactive approach to ensure an exceptional guest experience.
Report work-related accidents or injuries immediately.
Follow company and department safety and security policies and procedures.
Complete appropriate safety training and certifications.
Identify and correct unsafe work procedures or conditions, or report them.
Follow property-specific procedures for handling emergencies.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets.
Ensure uniform, nametags, and personal appearance are clean, hygienic, and professional.
Perform other reasonable job duties as requested by Supervisors.
Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting.
Assist other employees to ensure proper coverage and prompt guest service.
Actively listen and respond positively to guest questions, concerns, and requests.
Anticipate guests' service needs.
Provide assistance to individuals with disabilities.
Engage guests in conversation regarding their stay, property services, and area attractions.
Thank guests with genuine appreciation and provide a fond farewell.
Speak to guests and coworkers using clear, appropriate, and professional language.
Provide assistance to coworkers, ensuring they understand their tasks.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics discreetly and quietly.
Support all coworkers and treat them with dignity and respect.
Partner with and assist others to promote an environment of teamwork.
Develop and maintain positive and productive working relationships.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Maintain cleanliness of work areas throughout the day.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Follow appropriate procedures for serving alcohol.
Set room service tray tables according to type of event and service standards.
Set Event spaces according to brand standard.
Communicate with guests, other employees, or departments to ensure guest needs are met.
Ensure staff is working together as a team.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Complete closing duties, including storing goods, breaking down goods, cleaning equipment and areas, returning equipment, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Ensure set up is according to the event BEO.
Check with supervisor or manager before leaving at end of shift.
Monitor and maintain the cleanliness of assigned tables and buffet.
Accurately follow Room Service cycle of service.
Present physical and accurate check and process payment.
Check in with guests to ensure satisfaction with each food course and/or beverages.

Requirements

At least 2 years of related work experience.
No supervisory experience is required.

Skills

Customer Service Orientation
Team Work
Diversity Relations
Interpersonal Skills
Communication
Listening
Dependability
Positive Demeanor
Safety Orientation
Integrity
Presentation
Stress Tolerance
Adaptability/Flexibility
Proper Lifting Techniques

Location

Onsite

Work Type

Full-time

Experience Level

Entry-level

Education Level

High school diploma/G.E.D. equivalent

About the Company

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm.
The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.
A place where service comes from the heart, not from a handbook.
A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
In joining EDITION, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.