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About the Role
The Data Analyst is a key contributor to the product development of Sentia’s agentic behavioral health platform, utilizing a strong data-driven approach. This role involves seamlessly collaborating with various technical and non-technical stakeholders to translate data insights into actionable strategies and communicating the underlying data narrative to non-technical audiences. This analyst will be crucial in the initial setup and architecture of the data warehouse, establishing the foundation for all data operations.
Responsibilities
- Develop and refine data visualizations that clearly communicate outcomes, network performance, and user engagement trends to stakeholders.
- Create automated quality reports and network performance dashboards using Looker and other tools.
- Deeply understand and analyze user pathways, business outcomes, and the dynamics of our provider/partner network.
- Conduct thorough quantitative analyses to support business strategies.
- Utilize your expertise in SQL and Python to manage business and provider data effectively.
- Collaborate with business, finance, marketing and cross-functional teams to provide data-driven insights supporting product development and provider network operations.
- Navigate the intricacies of a multi-sided marketplace, understanding different stakeholder needs and market drivers.
- Engage with both technical and non-technical stakeholders to transform complex data insights into understandable and actionable strategies for enhancing customer service and provider engagement.
- Work closely with a seasoned Data Science team to leverage advanced analytics in shaping business and network intelligence strategies.
- Create and present easily digestible and actionable recommendations to senior leadership, influencing key decision-making processes.
- Build, and maintain robust, documented, and scalable data models (e.g., using dbt) within the data warehouse to support downstream reporting and analytical needs.
- Collaborate with engineering teams to optimize data ingestion processes (ETL/ELT) and ensure the timely availability of high-quality data.
- Analyze agentic platform performance metrics including model accuracy, latency, conversation depth, and user adherence to behavioral protocols.
Requirements
- 3-5 years of experience in an analytical role.
- Experience with healthcare data (patient outcomes, capacity planning, etc.) is a plus.
- BA/BS in a quantitative field like statistics, applied mathematics, economics, computer science, or equivalent experience.
- Comfortable with statistics and data manipulation.
Skills
- SQL
- Python
- Excel / Google Sheets
- Looker
- Tableau
- Mixpanel
- Leveraging GenAI tools is a plus.
Location
- Remote
Work Type
- Remote First Environment
Experience Level
- 3-5 years of experience in an analytical role
Education Level
- BA/BS in a quantitative field like statistics, applied mathematics, economics, computer science, or equivalent experience.
Salary/Compensations
- $110,000 - $130,000
Benefits
- Comprehensive Medical, Dental and Vision plans coverage
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
About the Company
- Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health.
- Our mission is to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
- We are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable.
- Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price.
- Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space.
- If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!
Equal Opportunity
- Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce.
- We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team.
- Come as you are and learn about the exciting opportunities on our team.
- Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.