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About the Role
The Customer Experience and Operations Intern will report to the Manager, Premium Care Programs. You will deliver a summer project focused on improving the premium care experience and operations, from initial test design through final analysis and recommendation. This position requires ability to work onsite out of our Austin, Texas office on a hybrid work model, 3 days a week in-office, Tuesday-Thursday.
Responsibilities
- Design a pilot program to test a new operations improvement within Premium Care
- Build and manage a project plan, coordinating milestones, dependencies, and deliverables
- Analyze pilot results to understand the impact on customer experience and operational performance
- Develop and present a final recommendation that summarizes the results and impact of the pilot.
Requirements
- Currently enrolled in a Bachelor’s Degree granting program in Business, Operations Management, Engineering, or a related field with an anticipated graduation date no earlier than December 2027
- Experience using data to solve problems
- Experience planning and managing projects
Location
- Austin, Texas, United States of America
Work Type
- Intern - Temporary Employee
- Hybrid
Experience Level
- Intern
Education Level
- Bachelor’s Degree
Benefits
- Healthcare coverage
- Mental well-being support
- Retirement savings
- Paid time off
- Family leaves
- Complimentary games
About the Company
- Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.
- EA's Fan Care organization exists to help our fans get the most fun from their games.
- We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from.
- We celebrate inclusion.
- We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life.
- We nurture environments where our teams can always bring their best to what they do.
Equal Opportunity
- Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.