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About the Role
The Program Coordinator provides knowledgeable, effective, and efficient customer service regarding the insurance program to members of the legal profession. This role involves processing policy changes and updating information across various systems.
Responsibilities
- Process policy change requests.
- Update information on various systems and applications.
Requirements
- Passion for customer service.
- Ability to adapt to change with a positive outlook.
- Ability to work independently and cohesively in a team environment.
- Comfortable with technology and process improvement.
- Accountability to proactively resolve complex cases.
Skills
- Proficiency in English.
- Strong written and verbal communication skills.
- Customer service experience.
- Ability to retain, interpret and apply concepts of varying complexity.
- Experience with Microsoft products – Office 365 (Outlook, Teams, Word, Excel).
- Strong team player.
- Ability to work with deadlines and competing priorities.
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Equivalent experience to a graduate from a recognized Community College or University.
- Previous related experience in legal, underwriting, insurance, or financial settings is preferred.
Education Level
- Graduate from a recognized Community College or University or equivalent experience.
Salary/Compensations
- Target starting salary of $52,000 per year.
Benefits
- 4 weeks’ vacation.
- Immediate eligibility for comprehensive Health and Dental benefits.
- Fully matched pension plan.
About the Company
- LAWPRO is an Ontario Certified Living Wage Employer.
- LAWPRO does not utilize artificial intelligence (AI) in its recruitment practices at this time.
Equal Opportunity
- Diversity and inclusion matter at LAWPRO. If contacted for an interview, please advise if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.