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About the Role
The Room Attendant is responsible for maintaining the cleanliness and arrangement of guest rooms to exceed guest expectations, ensuring a high quality of service for all guests.
Responsibilities
- Provide the highest quality of service to the guest at all times.
- Daily clean and return vacant dirty rooms to a vacant ready status, and occupied dirty rooms to an occupied clean status.
- Clean lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings, floors and carpets.
- Thoroughly clean bathroom and vanity areas.
- Replenish supplies such as drinking glasses and writing supplies.
- Assist in general clean program by changing all blankets, duvets/bedspreads, and mattress pads as required.
- Complete assigned daily room projects.
- Assist in the carpet care program by daily spot cleaning guest room carpets.
- Maintain a clean and orderly housekeeping cart and restock it daily.
- Report any damaged or inoperable room items to Maintenance via a work order.
- Report any discrepancies to the Housekeeping Manager.
- Assist in maintaining other areas of the hotel in a clean and orderly condition.
- Respond to guest requests and inquiries immediately.
- Wear proper uniform at all times in accordance with the Standards of Appearance.
- Be able to lift and carry 30 pounds; push and pull 60 pounds.
- Have a thorough knowledge of emergency procedures.
- Follow cleaning procedures as trained by Housekeeping Manager.
- Practice safety standards at all times and be alert to hazardous conditions.
- Report or correct any hazardous conditions observed immediately.
- Practice good sanitization habits when cleaning the guest room.
- Adhere to all work rules, procedures, and policies established by the company.
- Perform other duties as assigned.
Requirements
- The ability to communicate with our guests in English is necessary.
- Must be thoroughly familiar with Associate Handbook.
- Associate must adhere to all work rules, procedures, and policies established by the company.
Skills
- Creativity
- Self-leadership
- Passion for making others' lives better
Location
- Rochester/Greece
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Starting at $17.25 an hour
Benefits
- Annual Retention Bonus, up to $1,000
- 401K with employer matching contribution
- Multiple team member "thank yous" throughout the year, centered around holidays and special events
About the Company
- Home2 Suites is a Hilton branded hotel with 119 suite guest rooms.
- Springwood Hospitality is focused on ensuring proper training not only for professional growth, but for personal development.
- We embody the Springwood Essentials in our daily work routine as well as utilize these same Essentials in our everyday life.