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About the Role
The Night Auditor is responsible for preparing and disposing of all night audit checklist work and reports. The primary responsibility is to deliver and exceed guest expectations, execute brand service standards, resolve guest challenges, and ensure accuracy in nightly posting and reporting.
Responsibilities
- Check all hotel guests in and out in a confident, professional, and personalized manner.
- Welcome and register hotel guests, explain accommodations, and establish credit or method of payment.
- Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, amenities, and local area information.
- Maintain regular attendance in compliance with LodgeWorks' standards as required by scheduling.
- Take hotel reservations accurately and efficiently.
- Ensure immediate response to every guest comment and concern to ensure timely, friendly, and efficient resolution.
- Maintain accuracy with all accounting, cash handling, and billing procedures.
- Be familiar with and follow tax-exempt policies and procedures.
- Ensure all calls are answered in a courteous, professional, and efficient manner.
- Use hotel communication tools to log and notify associates and supervisors of pertinent information.
- Provide accounting support by ensuring all revenues are posted to the correct department, balancing the guest ledger daily, and completing necessary reports.
- Submit appropriate reports to corporate in a timely manner.
- Assist in any other task or duties as requested by management.
Requirements
- A team player with a heart for hospitality.
- Entrepreneurial at heart and innovative in mind.
- A long-term thinker.
- Customer-focused, with guests, clients, and employees at the forefront of your thinking.
- Nimble and able to adapt to change quickly.
- Committed to sharing and togetherness and value the family mindset of our organization.
- Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
- An excellent communicator.
- Naturally curious and value listening to solve problems.
- Comfortable following directions, guidelines, and work objectives.
- Capable of exerting up to 30 pounds of force occasionally.
- Capable of standing for an entire shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping, and kneeling.
- Eager to be part of a great work culture and team.
Skills
- Hospitality
- Customer service
- Accounting
- Cash handling
- Billing
- Reservation taking
- Communication
- Problem-solving
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- Six months related experience in hospitality or a service industry (a plus)
Benefits
- PTO
- Hotel and restaurant discounts available at select LodgeWorks properties
- Health, vision, and dental benefits
- 401(k) plans with matching contributions
- Paid holidays
- Short-term and long-term disability (company sponsored)
- Referral bonuses
- Flexible spending accounts
About the Company
- LodgeWorks is a privately held hotel development and management company.
- The company has 18 hotels, including the Archer Hotel boutique collection and other brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
- LodgeWorks has over 35 years of history and a strong family culture with over 950 employees nationwide.
- Hospitality defines everything LodgeWorks does, grounded in Midwestern hospitality.
- The company actively works to make hospitality the foundation of all interactions.
Equal Opportunity
- LodgeWorks is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.