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About the Role
The Loss Prevention Agent is responsible for providing loss prevention support for the hotel and hotel guests. This position checks and takes action to ensure that all assets, property and equipment are properly stored and secured. The Loss Prevention Agent keeps logs and submits reports on discrepancies and any issued encountered during their shift, as well as participating in cleaning, general maintenance, event and meeting preparation and guest service activities as requested.
Responsibilities
- Patrol the interior and perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
- Respond to emergency situations, including but not limited to safety hazards, fires, medical emergencies and threats to life and property.
- Comply and promote LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
- Initiate preliminary investigations into incidents and document and report to supervisor.
- Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
- Write reports and ensure accuracy of necessary documentation.
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
- Defuse guest disturbances and escort from the property as necessary.
- Complete required shift reports and maintain confidentiality of all loss prevention documents.
- Monitor and distribute visitor and vendor access to the property via visitor badges.
- Assist supervisor or director in checking alarm, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
- Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
- Perform special projects and other responsibilities as assigned.
- Participate in task forces and committees as requested.
- Check with the manager or supervisor before leaving work area for any reason.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain all certifications and licenses as required by company, local and federal standards.
- Assist in any other task or duties as requested by management.
Requirements
- A team player with a heart for hospitality.
- Customer-focused, with guests, clients and employees at the forefront of your thinking.
- Nimble and able to adapt to change quickly.
- Committed to sharing and togetherness and value the family mindset of our organization.
- Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
- An excellent communicator.
- Naturally curious and value listening to solve problems.
- Comfortable following directions, guidelines and work objectives.
- Capable of exerting up to 40 pounds of force occasionally.
- Capable of standing for an entire shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
- Eager to be part of a great work culture and team.
Skills
- Loss prevention
- Security
- Report writing
- Guest service
- Communication
Location
- Austin
Work Type
- Full-time
Experience Level
- Six months related experience in hospitality or a service industry (a plus)
Benefits
- PTO
- Hotel and restaurant discounts available at select LodgeWorks properties
- Health, vision and dental benefits
- 401(k) plans with matching contributions
- Paid holidays
- Short-term and long-term disability (company sponsored)
- Referral bonuses
- Flexible spending accounts
About the Company
- LodgeWorks is a privately held hotel development and management company.
- Our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.
- We’re thrilled to be considered industry innovators with a rich 35+ year history.
- We have developed and maintained a strong family culture while growing to 950+ employees nationwide.
- At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do.
- We are grounded in Midwestern hospitality.
- We actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.
Equal Opportunity
- LodgeWorks is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.