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About the Role
The server makes a long-lasting impression and greatly influences the total guest experience. The position is responsible for taking orders, serving food and beverages with care and other tasks as assigned by management. The server helps clean and sanitize all work areas, as well as practicing safe food handling. The server has a strong, confident presence at the table that is derived from their comprehensive food, wine and spirits knowledge.
Responsibilities
- Greet customers upon arrival to the restaurant.
- Provide gracious and professional food and beverage service in an efficient manner.
- Answer questions, suggestively sell and create an upbeat atmosphere for guests.
- Maintain regular attendance in compliance with LodgeWorks standards.
- Clear and clean tables as guests leave.
- Set tables throughout the shift when applicable.
- Retrieve and deliver food and beverage items in a timely manner.
- Replenish beverages and ensure guest satisfaction throughout the meal service.
- Take food and beverage orders and place orders in point-of-sale system.
- Ensure that the serving station is always clean and well-stocked.
- Support other areas or roles when necessary.
- Be knowledgeable of the menu, brands, prices and options, along with promotions and specials.
- Conduct oneself in a professional manner at all times.
- Present the check and be responsible for all transactions, including receiving payment and accurately counting back change.
- Graciously respond to guest concerns or requests, and report the situation to the Manager.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Execute daily side work with enthusiasm and motivation.
- Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations.
- Complete any other tasks as requested by management.
Requirements
- Have or be capable of obtaining TIPS certification or other required alcohol safety requirements.
- An expert in prioritizing with the ability to use time wisely.
- Dedicated with a strong work ethic and can work both individually and with a team.
- Steadfastly driven to ensure the safety and security of the guests and their belongings.
- Comfortable following directions, guidelines and work objectives.
- Capable of exerting up to 50 pounds of force occasionally.
- Capable of standing for an entire shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
- A social butterfly — creating a positive experience for our guests.
Skills
- Food and beverage knowledge
- Wine knowledge
- Spirits knowledge
- Customer service
- Teamwork
- Communication
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- At least one year of server experience (a plus)
Benefits
- PTO
- Hotel and restaurant discounts available at select LodgeWorks properties
- Health, vision and dental benefits
- 401(k) plans with matching contributions
- Paid holidays
- Short-term and long-term disability (company sponsored)
- Referral bonuses
- Flexible spending accounts
About the Company
- Archer Hotel Austin is a Texas-chic boutique hotel located in northwest Austin at Domain NORTHSIDE.
- The hotel features 171 guest rooms and suites, a bar, a pool patio, and extensive meeting and event space.
- It is a AAA Four Diamond, Forbes Four-Star hotel and part of the award-winning Archer Hotel collection.
- LodgeWorks is a privately held hotel development and management company with 18 hotels, including the Archer Hotel collection and other brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
- LodgeWorks has over 35 years of industry innovation and a strong family culture with over 950 employees nationwide.
- Hospitality is central to LodgeWorks' operations and culture, grounded in Midwestern hospitality.
Equal Opportunity
- LodgeWorks is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.