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About the Role
The General Manager position is a fast-paced role that manages the daily operations and staff of the restaurant, including the execution of all Company policies, procedures, programs, and systems. This role provides leadership, direction, training, and development to all direct reports, while contributing to the success of the restaurant by building sales, hitting goals, and driving profitability.
Responsibilities
- Manage daily operations and staff of the restaurant.
- Execute all Company policies, procedures, programs, and systems.
- Provide leadership, direction, training, and development to direct reports.
- Build sales, hit goals, and drive restaurant profitability.
- Recruit, interview, hire, and train employees.
- Plan, assign, and direct work; appraise performance; reward and discipline employees.
- Address complaints and resolve problems.
- Shape restaurant culture and ensure high employee engagement.
- Coach and mentor team members for employee success and guest satisfaction.
- Model professional behavior and create a warm, friendly, and hospitable atmosphere.
- Communicate sales performance and anticipated variances to the management team.
- Cascade corporate programs and initiatives to the management team and staff.
- Assist team members with category job duties as needed.
- Champion sales building activities and suggestive selling.
- Maximize table turnover, sales per guest, and sales per hour.
- Meet and greet guests; investigate and resolve food quality/service issues.
- Maintain efficient operations, appropriate cost controls, and profit management.
- Ensure OSHA, local health and safety codes, and company safety and security policies are met.
- Enforce safe work behaviors to maintain a safe environment.
- Monitor daily activities to ensure quality food and cleanliness standards.
- Control day-to-day operations, including cash control, inventory, food and labor management, and financial report review.
- Manage food cost through recipes, portion control, and weekly inventory.
- Manage labor costs by optimizing weekly and daily schedules.
- Ensure proper use of restaurant equipment.
- Maintain facility and all company assets.
- Perform other duties as assigned.
Requirements
- Prior experience in a leadership role is required.
- A minimum of 4-6 years of prior experience in a family, fast-food, or casual dining restaurant is strongly preferred.
- Ability to work a variety of shifts and weekends.
- Stand for entire shift and walk for long periods of time without rest or sitting down.
- Push, lift, carry and transfer up to 50 pounds.
- Reach with hands.
- Use hands to finger, handle, or feel objects, tools, or controls.
- Bend and stoop.
- Ability to taste and smell.
- Ability to verbally communicate with others.
- Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to freely access all areas of the restaurant including selling floor(s), stock area, and register area.
Skills
- Excellent communication skills
- Strong interpersonal skills
- Conflict resolution abilities
- Strong planning skills
- Strong organization skills
- Dedication to providing exceptional guest service
- Excellent computer skills
- Strong analytical skills
- Strong problem-solving skills
- Exceptional team building capability
- Basic business math skills
- Basic accounting skills
- Basic personal computer literacy
- Ability to manage multiple projects
Work Type
- Full-time
Experience Level
- Management experience required
- 4-6 years of restaurant experience preferred
Education Level
- High School diploma or equivalent
- College and/or culinary schooling preferred
Salary/Compensations
- Up to $70,000 per year depending on experience and geographic location / local market demand
Benefits
- 401(k) with Employer Match
- Competitive Compensation
- Health and Welfare Benefits
- Flexible Scheduling
- Opportunity for development and career growth
About the Company
- We pride ourselves on serving high quality farm fresh food at Bob Evans! We are AMERICA’S FARM FRESH!
- We work hard, pay attention to details (perfect plates, perfect bags), and provide our guests with the best, all-around family dining experience.
- We have immense pride in our culture and roots to our communities.
- Working at Bob Evans is about being part of something big – we have a passion for taking care of each other and our guests while serving farm-fresh food at a great value.
- Our Founder, Bob Evans, was all about growing good…join us at Bob Evans and be an integral part of …. Where Good Grows.
Equal Opportunity
- Bob Evans Restaurants, LLC is EEO compliant and participates in E-Verify.