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About the Role
We pride ourselves on serving high quality farm fresh food at Bob Evans! We are AMERICA’S FARM FRESH! We work hard, pay attention to details, and provide our guests with the best, all-around family dining experience. We have immense pride in our culture and roots to our communities. Working at Bob Evans is about being part of something big – we have a passion for taking care of each other and our guests while serving farm-fresh food at a great value.
Responsibilities
- Greet guests in a friendly, warm, and welcoming manner and escort guests to tables.
- Monitor guests’ needs and the flow of the restaurant and seat guests accordingly.
- Deliver the appropriate number of menus and kid packs if needed when seating guests.
- Perform restroom checks, answer the phone, and keep lobby, bakery, and retail areas clean of debris, and keep the general work area stocked and cleaned.
- Practice safe food and beverage handling.
- Communicate and interact with guests, handle crowds, and put guests at ease while they wait for their table or carryout order.
- Show guests you care and ask them about their dining experience.
- Effectively handle guest complaints and involve a manager at the appropriate time.
- Handle cash and credit transactions; accurately account for all receivables including cash, credit cards, and gift cards.
- Assist in marketing, promotional services, and situational selling, such as communicating new promotions, products, or marketing information to guests.
- Clear, sanitize, and set tables as needed.
- Manage guest wait times by working with managers to quote accurate wait times.
- May be asked to assist in other job categories.
- Perform all other duties as assigned.
Requirements
- Excellent guest service skills and experience.
- Ability to identify and resolve issues as they arise.
- Detailed oriented with the ability to multi-task.
- Ability to prioritize and good organizational skills.
- Must have the ability to accurately handle money, make change, process credit card transactions, and have strong menu knowledge.
- Computer skills (POS system).
- Dependability and exceptional teamwork skills.
- Ability to stand for entire shift and walk for long periods of time without rest or sitting down.
- Ability to push, lift, carry and transfer up to 50 pounds.
- Ability to reach with hands.
- Ability to use hands to finger, handle, or feel objects, tools, or controls.
- Ability to bend and stoop.
- Ability to verbally communicate with others.
- Ability to use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to freely access all areas of the restaurant including selling floor(s), stock area, and register area.
Skills
- Guest service
- Issue resolution
- Multi-tasking
- Prioritization
- Organization
- Cash handling
- Credit card processing
- Menu knowledge
- Computer skills
- POS system operation
- Teamwork
- Communication
Work Type
- Full-time
- Part-time
Experience Level
- 0-2 years related experience
Salary/Compensations
- Up to $15.00 per hour
Benefits
- 401(k) with Employer Match
- Health and Welfare Benefits
- Flexible Scheduling
- Opportunity for development and career growth
About the Company
- We pride ourselves on serving high quality farm fresh food at Bob Evans!
- We are AMERICA’S FARM FRESH!
- We work hard, pay attention to details (perfect plates, perfect bags), and provide our guests with the best, all-around family dining experience.
- We have immense pride in our culture and roots to our communities.
- Working at Bob Evans is about being part of something big – we have a passion for taking care of each other and our guests while serving farm-fresh food at a great value.
- Our Founder, Bob Evans, was all about growing good…join us at Bob Evans and be an integral part of …. Where Good Grows.
- Bob Evans Restaurants, LLC is EEO compliant and participates in E-Verify.
Equal Opportunity
- Bob Evans Restaurants, LLC is EEO compliant and participates in E-Verify.