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About the Role
Aduna is seeking a Partner & Tiering Manager to lead partner-program execution within the Lighthouse ecosystem. This role involves managing strategic partner relationships, driving market activation, and ensuring partner programs operate effectively, compliantly, and at scale.
Responsibilities
- Manage day-to-day engagement for a portfolio of strategic partners in Aduna's Lighthouse program.
- Coordinate partner activities, ensure program requirements are met, and remove obstacles to partner participation and growth.
- Manage SPIF and related incentive programs, including approval workflows, payout coordination, and compliance validation.
- Assist in identifying, onboarding, and supporting partners while maintaining diversification across use-case families and regions.
- Collaborate with Marketing to align campaigns, events, thought leadership activities, and regional initiatives.
- Verify registered opportunities and sourcing requirements before incentive payouts and program recognition.
- Coordinate with account owners to ensure partners receive responsive support.
- Route contract negotiations, commercial discussions, exclusivity terms, and relationship ownership questions to Sales teams.
Requirements
- 4+ years of experience in partner management, channel management, alliance management, business development, or ecosystem operations.
- Experience working within CPaaS, API, telecommunications, cloud, software, or adjacent technology ecosystems.
- Demonstrated experience managing or supporting partner incentive programs (SPIF, MDF, rebates, etc.).
- Ability to manage multiple partner relationships simultaneously across different markets, priorities, and stages of maturity.
- Strong organizational skills with the ability to coordinate cross-functional activities and stakeholder groups.
- Experience working closely with Sales organizations without directly owning commercial account relationships.
- Excellent communication and relationship-management skills.
- Strong analytical mindset with experience tracking program performance, partner engagement, and operational metrics.
- Professional fluency in English.
Skills
- Partner Management
- Channel Management
- Alliance Management
- Business Development
- Ecosystem Operations
- CPaaS
- API
- Telecommunications
- Cloud
- Software
- Incentive Programs
- SPIF
- MDF
- Rebates
- Organizational Skills
- Cross-functional Coordination
- Stakeholder Management
- Sales Collaboration
- Communication Skills
- Relationship Management
- Analytical Skills
- Performance Tracking
- English Fluency
Location
- United States
- Canada
- Poland
Work Type
- Full-time
Experience Level
- 4+ years
About the Company
- Aduna is the Connector of networks, bringing together leading telecom operators and technology partners to simplify global access to Network APIs.
- Through a single, unified platform, Aduna enables businesses and developers to build more secure, seamless, and innovative digital services.
- Aduna is committed to fostering a diverse and inclusive workplace.
Equal Opportunity
- Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.