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About the Role
The US Oncology Network/Texas Breast Specialists is seeking a Patient Services Representative to support the Breast Surgery team in South Austin, Texas. This role involves general business office functions including billing, insurance verification, patient counseling on payment issues, and account follow-up. The position offers a standard Monday-Friday work week with no weekends or major holidays.
Responsibilities
- Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system accurately and timely.
- Registers patients in the system as necessary.
- Collects and reviews all patient insurance information and completes insurance forms.
- Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
- Confirms patient insurance verification and eligibility.
- Obtains pre-authorization of services and/or referrals.
- Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays, and financial obligations.
- Posts line items and adjustments to patient accounts.
- Balances receipts, reconciles daily work batches, and prepares audit trail.
- Prepares deposits for bank as needed.
- Reviews Explanation of Benefits (EOB) for consistency.
- Submits files and processes all claims for payment.
- Researches and resolves claim delay issues.
- Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary.
- Resubmits claims and processes all insurance/patient correspondence.
- Provides all documentation to expedite payment.
- Follows-up on assigned accounts.
- Uses collection techniques to keep accounts current, including monitoring for delinquent payments.
- Sets up financial arrangements with patients as necessary.
- Assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.
Requirements
- High School Diploma or equivalent required.
- Minimum 3 to 5 years medical business office experience (for Level 2).
- Minimum five years medical business office experience (for Sr Level).
- Regularly required to sit and use hands to finger, handle, or feel.
- Occasionally required to stand, walk, and reach with hands and arms.
- Must occasionally lift and/or move up to 30 pounds.
- Requires vision and hearing corrected to normal ranges.
Location
- South Austin, Texas 78745
Work Type
- Full-time
- Onsite
Experience Level
- Level 2
- Senior
Education Level
- High School Diploma or equivalent
About the Company
- The US Oncology Network/Texas Breast Specialists is part of The US Oncology Network, one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
- Texas Oncology delivers high-quality, evidence-based care to patients close to home.
- Texas Oncology is the largest community oncology provider in the country with approximately 530 providers in 280+ sites across Texas.
- The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.