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About the Role
Trans World Radio Canada is seeking an energetic and enthusiastic Donor Services and Database Associate (DSDA) to manage and strengthen their donor database. This role involves overseeing the day-to-day function of the donor management system, ensuring data integrity, and engaging with donors via phone and email. The position requires a blend of technical understanding of nonprofit donor database systems and strong relational skills to make constituents feel valued.
Responsibilities
- Welcome visitors, donors, and volunteers with warmth and professionalism.
- Respond to all general inquiries including both telephone calls and emails, directing appropriately.
- Provide donors with accurate and timely information about TWR Canada’s mission and work.
- Make strategic donor engagement calls to confirm information, share ministry updates, support campaign outreach, and pray with donors.
- Process all incoming donations received by mail, online, phone, or at events using the online fundraising and gift-processing platform and CRM database.
- Pray with donors over the phone at the time of gift processing.
- Create, update, and maintain donor profiles and records with precision, ensuring data integrity and confidentiality.
- Run regular quality control reports to ensure data is accurate and current, to flag gaps or issues, and to implement improvements.
- Prepare and send gift acknowledgments and receipts in a timely manner in compliance with CRA standards.
- Reconcile donations with banking information and ensure data alignment between DonorPerfect and QuickBooks.
- Serve as primary administrator for donor database, ensuring system structure supports organizational needs.
- Identify database issues, propose solutions, and work with digital support to implement enhancements.
- Maintain key donor and gift database code tables for reporting and to ensure clean integration with website and financial systems.
- Produce user-friendly reports to facilitate data-driven decision-making.
- Manage donor segmentation lists and reports for campaigns, mailings, and events.
- Call donors to advise of upcoming events in their area.
- Send cards or letters to donors for special occasions, including birthdays, anniversaries, and loss of loved ones.
- Pray with and for donors regularly, seeking opportunities, and share appropriate prayer requests with staff.
- Occasionally carry out other responsibilities broadly consistent with those listed.
Requirements
- Minimum 2 years’ continuous experience working with donor databases, specifically in a nonprofit or ministry environment.
- Proven ability to maintain, improve, and manage donor data systems.
- Experience discreetly handling confidential information with knowledge of applicable data privacy law.
- High accuracy in data entry, reporting and reconciliation.
- Must be resourceful, flexible and able to work independently with minimal supervision.
- Ability to work in fast-paced environment with excellent time management, multi-tasking, and a can-do attitude.
- Ability to work extended hours during peak periods, 2-3 times per year, if needed.
- Current clear Criminal Record Check.
- Legally entitled to work in Canada.
- Demonstrated alignment with TWR Canada’s Statement of Faith, mission and core values.
- Spiritually mature Christian with an evident love for God and people.
- Demonstrated commitment to personal and corporate prayer as a vital part of the ministry culture and decision-making process.
- Must possess a sincere and enduring Christian faith that aligns with organization’s faith statement.
- Must be regular attendees of a local Christian community.
- Must have a lifestyle consistent with biblical Christianity.
Skills
- Strong technical understanding of CRM/donor management platforms (DonorPerfect experience is an asset).
- Familiarity with CRA receipting standards considered an asset.
- Excellent phone and interpersonal skills, to engage donors clearly and warmly.
- Proficiency using the Microsoft 365 Office Suite.
- Chinese language skills would be considered an asset.
Location
- London, Ontario
Work Type
- Full-time
- Permanent
- In-office
Experience Level
- Minimum 2 years’ experience
Education Level
- Post-secondary education in administration, business, communications, or a related field preferred.
Salary/Compensations
- $42,500–$52,500
Benefits
- Dental, extended health, life insurance, and an Employee Assistance Program (EAP)
- RRSP contributions
- Three weeks of vacation per year
About the Company
- Founded in 1973, TWR Canada's mission is to assist the Church in making disciples of all people by sharing Christ through media around the world.
- Partnering globally and locally, TWR Canada facilitates, creates and supports Christian programming, discipleship resources, and dedicated missionaries, spreading the message of Jesus Christ through radio broadcasts, digital platforms, and face-to-face engagements.
- TWR Canada impacts lives for Christ through meaningful connections and transformative communications.
Equal Opportunity
- Annual signing of the statement of faith is required to remain in this position.
- Annual signing of the Lifestyle statement is required to remain in this position.