Customer Service Associate
AUSTIN WOOD RECYCLING, INC. / THELIN RECYCLING CO. · Austin, TX, US
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About the Role
At Texas Native®, every role makes an impact. We are seeking a Customer Service Associate who supports daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth and efficient material flow. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Provide outstanding customer support through various channels including in-person, and phone.
- Handle inbound and outbound calls to assist customers with their inquiries and concerns.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
- Collaborate with team members to improve service delivery and enhance overall customer experience.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Assume other duties and responsibilities as required or assigned by management.
Requirements
- Proficiency in English; bilingual in Spanish highly preferred.
- Previous experience in client services or customer support is preferred.
- Strong skills in outbound calling and effective communication.
- Ability to analyze situations quickly and provide appropriate solutions.
- Familiarity with office environments and data entry processes.
- Excellent interpersonal skills with a friendly demeanor.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Pre-employment drug screens and background checks apply.
- Participates in E-Verify.
Skills
- Outbound calling
- Effective communication
- Client services
- Customer support
- Data entry
- Interpersonal skills
- Attention to detail
- Task management
Location
- Austin, TX
Work Type
- Full Time
- Regular Shift
Salary/Compensations
- $15.00 - $18.00 Hourly
Benefits
- Comprehensive Medical, Dental and Vision coverage
- 401K fully vested at year-one – max company match of 4% for team member deferrals of 5% or greater
- Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave
- Educational Assistance for Industry-related Certifications
About the Company
- At Texas Native®, every role makes an impact. From field to flower bed, our team works together to create premium landscape products and solutions that help Texas grow. If you're looking for a company where your work matters, your ideas are valued, and your career can continue to grow, we'd love to meet you.
Equal Opportunity
- Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.