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About the Role
Relay is fundamentally reshaping how goods move in an online era. As Growth Manager, Sortation, you'll own operative supply across our sortation sites, ensuring enough suitable, trained, compliant, and active operatives to fill every shift. You will build the funnel, reporting, and automation that make supply repeatable and keep it ahead of demand as volume rises.
Responsibilities
- Own the operative funnel end to end, from applicant attraction through qualification, training, activation and retention
- Keep applicant supply ahead of site demand, forecasting needs and directing spend where gaps exist
- Improve qualification and compliance, owning Right to Work/KYC and working with Product and Engineering to reduce drop-off and speed up the process
- Optimise training capacity and waitlists, ensuring sessions are filled and candidates stay engaged
- Get new starters onto shift quickly, supporting activation, shift fill, communications and low-fill processes
- Reduce cancellations, no-shows and inactivity by improving communications, processes and policies
- Own operative communications and compliance processes, including waitlist messaging, suspensions, strikes and shift-booking comms
- Build clear funnel reporting and alerts, tracking volumes, conversion, time to hire and drop-off by site to identify issues early
Requirements
- Write SQL
- Ship automation
- Spend time at our sort centres seeing how new starters actually land
- Combine strong technical fundamentals with entrepreneurial drive
Skills
- SQL
- Acquisition (including paid channels)
- Reporting
- Automation
- Forecasting
- Communication
Location
- Shoreditch
Work Type
- 4 days on-site
- 1 day remote
Experience Level
- Growth Manager
Benefits
- Generous equity, richer than 99% of European startups, with annual top-ups
- Private health & dental coverage
- 25 days of holidays
- Enhanced parental leave
- Hardware of your choice
- Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more)
About the Company
- Relay is fundamentally reshaping how goods move in an online era.
- Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups.
- We're assembling the most talent-dense team the logistics industry has ever seen.
- Relay’s Mission is to free commerce from friction.
- Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate.
- We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
- The team consists of ~160 people, around half in engineering, product and data.
- The team has 45+ advanced degrees across computer science, mathematics and operations research.
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle.
- We foster an intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation.
Equal Opportunity
- Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.