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About the Role
The Room Service Server is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The individual will provide an enjoyable, expertly served beverage and/or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. They anticipate and service guests’ needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials. Always just a telephone call away, around the clock, they will also perform duties to deliver an exceptional in-room dining experience and provides a wide selection of food and beverage options delivered to the comfort of guests’ rooms.
Responsibilities
- Provide an enjoyable, expertly served beverage and/or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
- Anticipate and service guests’ needs before being asked.
- Be knowledgeable about all available menu options, beverage lists and daily specials.
- Deliver an exceptional in-room dining experience.
- Provide a wide selection of food and beverage options delivered to the comfort of guests’ rooms.
Requirements
- Possess an affinity for guest service.
- High level of wine and food knowledge.
- Smart Serve certification.
- Excellent personal presentation and interpersonal skills.
- Ability to perform this position to Four Seasons Standards.
- Ability to learn the Sequence of Service.
- Ability to lift up to 60lbs.
- Flexible schedule with the ability to work all shifts including overnights, weekends and holidays.
- Outgoing personality and a can-do approach to any request.
- Possess legal work authorization in Canada.
- Work permit sponsorship is not available.
Skills
- Exceptional communication skills.
- Command of English language.
- Additional language a definite asset for career growth.
Location
- Toronto
Work Type
- Contract
- Full-time
Experience Level
- 1-2 years previous server experience in a fast paced food and beverage operation
Salary/Compensations
- $17.60 per hour plus gratuities
Benefits
- Paid time off, including vacation and floating days
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
- Complimentary meal per shift in our employee dining room, OASIS
- Complimentary dry cleaning of uniforms
- Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
- Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
Equal Opportunity
- Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.