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About the Role
The Patient Access Care Supervisor oversees daily operations, acting as a liaison between patients and the facility. This role involves integrating department services with hospital functions, developing and implementing policies, assessing and improving department performance, and ensuring staff training. The supervisor is a key promoter of process improvements to meet customer needs.
Responsibilities
- Oversees daily operations of all functions.
- Serves as the liaison between the patient and the facility.
- Integrates the department's services with the hospital's primary functions.
- Develops and implements policies and procedures that guide or support service.
- Assesses and improves department performance.
- Ensures orientation and continuing education of departmental staff.
- Serves as a key promoter of process improvements.
Requirements
- High School Diploma or equivalent.
- Five (5) years of experience in access care, customer service, or a related field.
- Two (2) years of supervisory experience OR demonstrated internal experience as a supervisor, senior access care rep, or Team Lead Access care.
Location
- New York
Work Type
- Day Shift
- 40 hours per week
Experience Level
- Two (2) years supervisory experience
- Five (5) years experience in access care, customer service or a related field
Education Level
- High School Diploma or equivalent
- Bachelor's degree
Salary/Compensations
- $25.27 - $37.90 per hour
Benefits
- Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
- Flexible plan options and coverage tiers.
- Discounted childcare through Bright Horizons.
- Voluntary benefits like pet insurance, legal services, and identity theft protection.
- PTO starts accruing from day one.
- 403(b) retirement plan with company match.
- Flexible spending accounts.
- Access to financial advisors.
- Up to $400/year in wellness rewards.
- 24/7 EAP counseling.
- Virtual mental health support.
- Food pantry.
- PTO donation program.
- Professional attire through the Classy Closet.
- Access to 100,000+ online courses.
- Leadership programs.
- Tuition reimbursement.
- Clinical ladders.
- Internal mobility.
About the Company
- United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier.
- It comprises four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties.
- UHS provides healthcare and medical services for two-thirds of the region’s population.
- It produces $1.3 billion a year in total economic impact.
- UHS boasts a workforce of more than 6,300 employees and providers.
- UHS's work is guided by its Values of Compassion, Trust, Respect, Teamwork, and Innovation.
- UHS is committed to improving the health and well-being of the communities it serves.
- UHS offers a lifestyle in New York’s Southern Tier with four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, and proximity to the Finger Lakes, the Catskills, and major Northeast cities.
Equal Opportunity
- United Health Services is an Equal Opportunity Employer.
- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.