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About the Role

The Pharmacy Site Operations Leader is responsible for the leadership and oversight of inpatient pharmacy operations across assigned sites. The role supports the delivery of safe, effective, and efficient pharmacy services through operational management, staff supervision, quality improvement, and project implementation. The Operations Leader collaborates with interprofessional partners, represents Pharmacy on organizational committees, and advances initiatives that enhance patient care and service excellence while exemplifying UHN’s values of caring, excellence, teamwork, innovation, integrity, leadership, and respect.

Responsibilities

Support the Hospital Pharmacy Operations Manager in all aspects of pharmacy operations across assigned sites.
Lead and oversee day-to-day pharmacy operations, including staffing, scheduling, workflow optimization, operational planning, and resolution of service disruptions.
Provide direct and functional supervision of staff, including human resources management, performance support, training, and development.
Serve as the Non-Sterile Compounding Supervisor, providing annual training, competency assessment, and certification of staff.
Lead the implementation of operational, automation, and systems-related pharmacy projects and initiatives.
Maintain and support pharmacy policies, procedures, and regulatory compliance requirements, with expertise in pharmacy automation, sterile compounding, and non-sterile compounding practices.
Drive continuous quality improvement initiatives to optimize the safety, quality, efficiency, and delivery of medication distribution and pharmacy services.
Collaborate with pharmacy leadership, clinical teams, nursing leaders, and other departments to support operational objectives and organizational priorities.
Support the implementation of quality, safety, risk management, and compliance initiatives across pharmacy operations.

Requirements

Completion of an advanced degree (Master’s or equivalent) or Doctor of Pharmacy degree required.
Certificate of competency from the Pharmacy Examination Board of Canada required.
Active registration with the Ontario College of Pharmacists as a Pharmacist, Part A required.
At minimum over 2-3 years practical and related supervisory, management, or leadership experience required.
Pharmacy practice in a hospital setting with up-to-date knowledge of pharmacy operations required.
Excellent verbal and written communication skills.
Excellent customer service and interpersonal skills.
Excellent organizational and time management skills.
Excellent analytical skills.
Ability to manage workload with frequent changes.
Ability to plan and coordinate various assignments and projects.
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
Please ensure you check your email regularly.
A Criminal Record Check may be required of the successful candidate.
Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

Skills

Pharmacy automation
Sterile compounding
Non-sterile compounding practices

Location

Toronto Rehab Institute & Hillcrest

Work Type

Permanent Full-Time

Experience Level

2-3 years practical and related supervisory, management, or leadership experience

Education Level

Master's degree or equivalent
Doctor of Pharmacy degree
Certificate of competency from the Pharmacy Examination Board of Canada
Active registration with the Ontario College of Pharmacists as a Pharmacist, Part A

Salary/Compensations

CAD 52.26 - CAD 65.33 - hourly

Benefits

Competitive offer packages
Member of the Healthcare of Ontario Pension Plan (HOOPP)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital.
With 10 sites and more than 44,000 TeamUHN members.
UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Equal Opportunity

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
Requests for accommodation can be made at any stage of the recruitment process.
Applicants need to make their requirements known.